Sales Specialist - Senior Living

Job Description

Job Description

About Discovery Management Group

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.

Discovery Management Group is hiring a Sales Specialist to join our Business Optimization Group.

The Sales Specialist will support the Regional Director of Sales, Regional Director of Operations and Community Executive Directors by working at various Discovery communities in their effort to achieve greater community occupancy and sales goals. The goal of this position is to support a community during an SLC vacancy and/or work with a community that has occupancy and census challenges to increase occupancy.

This position will travel to Discovery Senior Living communities, as assigned, and work as needed. Assignments will vary in length and may be changed without notice.

Responsibilities:

• Responsible for census development through working support at the community level. Meets monthly sales productivity and move in expectations.
• Manage lead database through accurate data entry, report utilization, periodic database clean up, etc. Review key reports and trends and analyze to develop strategies.
• Understands key services and amenities along with levels of care/programs provided at the community.
• Analyze and interpret information to make recommendations on business operations.
• Provide expert advice to both customers and internal partners.
• Complete daily internal sales activities by effectively converting inquiry calls to appointments, conducting quality tours with prospects and families. Contact prospects and families via phone, email, mail.
• Distribute approved written marketing communication including notes, newsletters, promotional flyers, invitations and brochures as part of the sales process.
• Provide accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM and community team in a timely basis for lease preparations.
• Ensure the community property and team members provide an outstanding first impression for prospects.
• Responds to walk in tours and phone inquiries immediately.
• Attends daily stand up and informs community team of daily appointments, events, and advertising.
• Completes a daily sales report with inquiry triage information and distributes to community team.
• Provide weekly and monthly data and forecast as requested by ED, Regional team or home office.
• Work with executive and marketing teams in developing marketing goals and strategies
• Conduct tours, luncheons or other strategies with prospective clients and prospective client groups.
• Conducts visits with prospects in their homes, hospitals or other healthcare facilities.
• Follow-up with inquiry calls and work sales activities and process for entire length of buying cycle.
• Documentation of weekly inventory of room availability and room readiness inventory.
• Assist with the processing of all required information necessary to complete a successful move-in. Coordinate with all departments to prepare for the new resident’s arrival.
• Coordinate with the other staff to ensure that apartments are prepared for new resident move-in and that model apartment(s) are available and ready to show.
• Coordinate with other team members’ special luncheons/tours, special events and promotions for community contact groups as appropriate.
• Conduct market research by evaluating and understanding the competition and incorporate knowledge of competitor into sales strategy as it relates to pricing and selling value.
• Prepare general market analysis and develop methodologies for tracking prospective residents and referral sources.
• Maintain the confidentiality of resident information.
• Encourage teamwork through cooperative interaction with co-workers and other departments. Support a positive and professional image through actions and dress.
• Responsible for completing pre-move in paperwork, coordinates with Department Heads to assure regulatory compliance.
• Other duties as assigned by Supervisor

Qualifications:

• Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing or related field
• At least five years’ experience in multi-community/regional sales manager role with supervisory experience
• Ability to travel 100%
• Must live near a large metro airport

Benefits: Base Salary + Commissions

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

EOE D/V