Helpdesk Systems Analyst
Job Description
Job Description
Job Title: Helpdesk System Analyst - Onsite
Primary Skills: Windows 11, Active Directory and MS O365, VPN, RDP, troubleshoot network connectivity, VPNs, IP phones systems. Security tools, OKTA, Crowdstrike, AWS, SharePoint.
Location: Atlanta, GA (Candidates must be local to the Atlanta region for ‘Onsite only’ work.)
Start details: 5/18/2026
Duration: 6/30/2027
Work arrangement: Onsite only, the candidate must be local to Atlanta and be able to come to the office every day to work. ***Possible temp to hire.***
Interview: Either WebCam or in-person
Required Skills- Experience in IT: Required. 3 + yrs.
- Certifications: Certifications such as CompTIA A+, Microsoft certifications. Highly desirable.
- Excellent communication and interpersonal skills to interact with users of varying technical expertise. Required.
- Strong understanding of Windows 11, Active Directory and MS O365, VPN, RDP. Required. 3 + yrs.
- Experience troubleshooting network connectivity, VPNs, and IP phones systems. Required. 3 + yrs.
- Experience in a technical support or help desk role. Highly desired.
- Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS). Highly desired.
- Proficiency with ticket tracking systems and remote support tools. Highly desired.
- Strong organizational skills and attention to detail in documenting issues and resolutions. Highly desired.
- Maintain knowledge of AWS and SharePoint systems to assist users as needed. Required.
- Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions. Required.
Education:Bachelor's degree in information Technology or related field or equivalent experience required.
Company DescriptionHire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.
We serve Government agencies, Fortune 500 and leading mid-market companies across every IndustryOur candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles
Company Description
Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.\r\n\r\nWe serve Government agencies, Fortune 500 and leading mid-market companies across every Industry\r\nOur candidate network includes thousands in our database and targeted networks including top social sites\r\nWe gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates\r\n\r\nOur cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent\r\nWe can provide experienced IT Professionals for your IT Projects covering most Technologies and roles
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