Clinical Support Associate

Job Description

Job Description

Clinical Support Associate

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center!

Join the Pandya Medical Center team as a Clinical Support Associate in our Lawrenceville office. As a Clinical Support Associate, you will partner with floor Medical Assistants and providers to maximize efficiency and to create a cohesive work flow.

Essential Duties and Responsibilities:

Ability to work independently

Excellent communication skills with team members and patients.

Collaborates with office manager, clinical supervisor and lead medical assistant

Helps patients by providing information, services, and assistance.

Ensures all job related training is followed and appropriate sign offs accomplished

Attends huddle to obtain important notes for upcoming day

Review patient cases for providers and nurses out of office

Responds to clinical concerns for patients after appropriate consultation with providers or clinical supervisor

Identifies patients that need in-office or telemedicine visits and makes prompt appointments for patients

Available for phone triage per clinic

Obtain medical records from hospital portals and upload them into patient charts with correct labeling.

Assists with prior authorizations

Assists with clinical questions from administrative staff i.e.: lab orders, determining medical necessity for patients arriving late to appointment

Assist with prescription phone voicemail line

Post normal results and send note to patient portal

Close out consult letters after correct labeling (ex: cardiology consult note” or “pulmonology consult note”)

Review diagnostics with correct labeling (ex: diagnostic mammogram or bone density)

Counsels patients by transmitting physician’s orders and questions about treatment.

Updates job knowledge by participating in educational opportunities and reading professional publications.

Miscellaneous tasks could include: assisting with orientation/training, performing other duties and tasks as assigned by providers/managers, traveling to other locations.

Knowledge, Skills and Abilities:

Knowledge of medical office management systems and procedures

Excellent time management skills and ability to multitask and prioritize work

Excellent written and verbal communication skills

Strong organizational and planning skills

Ability to work in a stressful environment

Ability to foster a strong Teamwork environment at all offices and amongst all staff

Knowledge of customer service principles and techniques.

Knowledge of computerized scheduling systems.

Knowledge of common office computer programs; Word, Excel, Internet.

Adheres to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.

Education, Experience, and Licensing Requirements:

Minimum High School Diploma

Experience with EMR (electronic medical records), medical terminology

Previous experience in specific medical field preferred

Benefit Eligibility - After 90 day waiting period

• Health insurance

• Dental and Vision plans

• Supplemental insurance plans

• 401K match plan with up to 4% by Pandya Medical Center

• Paid Time Off