AI Operations Specialist

Job Description

Job Description

This position is full time, in-office and located in Tyrone, GA in south Atlanta

About Harbinger Marketing

Harbinger Marketing serves as the outsourced marketing department for growing businesses. Our team of strategists, designers, developers, copywriters, media specialists, and digital experts work as an extension of our partners’ companies—helping them scale faster, smarter, and more profitably.

We combine executive-level marketing leadership with the horsepower of a full tactical team, executing branding, web development, content creation, digital advertising, and campaign strategy under one roof. Since 2016, Harbinger has grown quickly by prioritizing relationships, excellence, and long-term partner success.

Now, we’re building forward into our next evolution—integrating artificial intelligence into operations, workflows, and team output—and we’re looking for the right person to help us execute it.

About the Role

We are seeking a motivated, hands-on AI Operations Specialist to help Harbinger build, adopt, implement, and scale the use of artificial intelligence across the business. This person will work closely with the Operations Manager, Operations Coordinators, and cross-departmental leaders to analyze workflows, identify automation opportunities, and build practical AI-driven systems that improve efficiency and support company goals.

This is not a leadership role and does not operate independently from the broader operational roadmap. The AI Operations Specialist will receive clear direction on where to investigate, what problems to prioritize, and which initiatives matter most. The ideal candidate is resourceful, adaptable, hands-on with AI and automation tools, and comfortable building and executing AI and automation projects with ownership, clarity, and speed.

This role blends building with strategic thinking. Day to day, you'll be constructing real automations and AI-powered workflows that deliver operational value. You'll also be expected to think critically about where AI fits, what's worth automating, and how solutions connect to broader business goals. We want someone who can both build and explain why it matters and how it supports our larger business goals.

Note: This role is focused on AI automation and workflow building, not traditional IT support, networking, or systems administration. We are looking for someone whose experience is rooted in building AI-powered tools and automations rather than managing hardware, help desks, or IT infrastructure.

Experience Level: 1–3 years of hands-on experience building AI automations or workflow solutions in a professional or freelance setting.

Key Responsibilities

AI Strategy & Direction (Support Role)

• Investigate AI opportunities as directed by the Operations Manager and COO.

• Provide recommendations based on real-world practicality, feasibility, and business impact.

• Identify blockers, present solutions, and keep initiatives moving with urgency.

AI Implementation & Automation

• Build, test, and deploy automations that improve speed, accuracy, and scalability.

• Map and document operational workflows before automation to ensure solutions address the root process rather than symptoms.

• Analyze workflows to identify inefficiencies and automation opportunities.

• Monitor, debug, and improve existing automations to ensure reliability as workflows evolve.

• Work with tools such as Make.com, n8n, Zapier, Airtable, OpenAI tools, and custom GPTs.

• Research new tools and evaluate which are viable for adoption short-term.

Team Enablement & Support

• Assist Operations in training team members on AI tools and workflows.

• Help create SOPs, documentation, and internal support material.

• Build systems that empower team adoption without requiring constant hand-holding.

System Building & Process Development

• Help build workflow solutions that connect tools, data, and automations.

• Balance innovation with practicality—scalable, documentable, supportable systems.

• Contribute to long-term infrastructure that makes AI a natural part of daily work.

Independent Project Execution

• Own assigned projects start-to-finish while operating within defined priorities.

• Research, test, refine, and deploy automation solutions.

• Work resourcefully and creatively as we scale our internal AI capabilities.

Qualifications

Required

• 1–3 years of experience building AI workflows or automations in a business, agency, or freelance environment.

• Working knowledge of AI platforms, tools, and emerging capabilities.

• Hands-on experience with at least one or two automation tools (Make.com, n8n, Zapier, Airtable, OpenAI, etc.).

• Comfort working with structured data (tables, spreadsheets, APIs, or databases) and designing workflows around data flows.

• Systems-thinking mindset with the ability to translate problems into solutions.

• Ability to execute projects with guidance and move work forward without friction.

• Clear communication, documentation, and collaboration skills.

• Awareness of data privacy, AI limitations, and responsible automation practices.

Preferred

• Experience training others on new tools or processes.

• Familiarity with BI, analytics, or dashboarding tools.

• Exposure to agent frameworks such as AgentKit, LangChain, CrewAI, etc.

• Background supporting operations or process-oriented functions.

What Success Looks Like

• A clear, actionable AI development and adoption roadmap aligned with company goals.

• Demonstrable efficiency gains and workflow improvements across multiple departments.

• Team members equipped with the tools, training, and documentation they need to confidently use AI in their roles.

• Continuous progress on AI projects with strong alignment to Operations priorities.

• Recognition as a trusted voice of discernment regarding where and how AI can be applied effectively.

Ideal Personality & Culture Traits

• Builder mindset—happiest when creating and shipping real solutions.

• Resourceful problem solver.

• Calm collaborator with cross-team communication skills.

• Operational mindset—values processes and structure.

• Action-oriented and execution driven.

• Eager to learn and grow within a fast-moving environment.

Position Details

Salary: $60,000–$75,000 based on experience

Location: Tyrone, GA – in-office role

Reports To: Operations Manager

Role Type: Individual Contributor (non-leadership)

Go to our website and see!

Company Description

Go to our website and see!