Service Advisor - Global Imports BMW

Job Description

Job Description

Company Description

Global Imports BMW is seeking an experienced, customer-focused BMW Service Advisor to join our award-winning team. If you are one of the best in the business and ready to take your career to the next level with the top-ranked customer satisfaction team in the industry, we want to talk to you.

What We Offer:
Industry-Leading Pay: Realistic earning potential of $60,000–$250,000 annually.
Work-Life Balance: Enjoy a 5-day workweek with Sundays always off. Rotating Saturdays
Open Lane: Work with an open lane, busy shop — 60 highly skilled technicians keep your lane moving and your paycheck strong.
Top CSI: Join a team recognized for delivering the highest level of customer satisfaction in the BMW network.
Team Environment: Work alongside top Service Advisors and BMW Master Technicians in a state-of-the-art facility.

Benefits:

• Medical, dental, and vision insurance
• 401k plan with company match
• Paid Time Off accrual
• Sundays off
• Closed for Thanksgiving Day and Christmas Day
• Employee discounts on purchasing and leasing cars
• Access to all our 100+ stores' inventory
• Opportunities for career advancement within a Fortune 500 company

· Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

· Greets customers in a timely, friendly manner.

· Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".

· Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

· Test-drive the vehicle or refer to the test technician as necessary.

· Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.

· Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

· Maintains a dealership-prescribed standard for “hours per customer repair order written."

· Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

· Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

· High school diploma or the equivalent.

· Ability to read and comprehend instructions and information.

· Two years of experience in a dealership position.

· General knowledge of vehicle mechanical operations.

· ASE certification preferred.

· Sales experience preferred.

· Professional personal appearance.

· Excellent oral and written communication skills.

· All applicants must be authorized to work in the USA

· All applicants must perform duties and responsibilities in a safe manner

· All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It's time to make the most important move of your career . From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.