Helpdesk Support Analyst

Helpdesk Support Analyst – Contract-to-Hire

Overview

A major healthcare organization is seeking additional Helpdesk Support Analysts to assist their growing IT support needs. This is a contract-to-hire role offering strong long‑term career potential, internal growth opportunities, and competitive pay once converted to full-time.

What You’ll Do

• Provide phone-based technical support to internal employees
• Assist users with VPN issues and remote-access setup
• Troubleshoot Windows, Active Directory, and general connectivity problems
• Work within a ticketing system (ServiceNow experience is a plus)
• Follow scripts and processes to move users efficiently through the support queue
• Deliver polished, professional, and clear communication at all times

Top Skills Needed

• Strong customer service skills – especially over the phone
• Experience with VPN and remote-access troubleshooting
• Helpdesk or IT support experience , including ticket handling
• Familiarity with Windows , Active Directory , and general troubleshooting
• Professional, articulate, and logical communication style

Shift Details

Training (first 1–4 weeks): Onsite, Monday–Friday, 8am–5pm

After training, shifts may include:

• Sun–Thurs, 8:30am–5pm
• Mon–Fri, 7am–3:30pm
• Tues–Sat, 7am–3:30pm or 6:30am–3pm

Location

Sandy Springs, GA

(Training onsite; role may be remote afterward depending on business needs)

Compensation

• Contract-to-hire
• Conversion range: $25/hr

Requirements

• Entry-level experience welcome
• Excellent communication and professionalism
• Ability to pass a drug test

Work Environment

• IT team is primarily remote but may be asked to come onsite as needed
• Strong internal promotion culture
• Full-time employees receive overtime at time-and-a-half, excellent benefits, and pension plans

Interview Process

• One-step interview with manager and director

Job Type & Location

This is a Contract to Hire position based out of Sandy Springs, GA.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Sandy Springs,GA.

This position is anticipated to close on Jan 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.