Member Services and Events Manager (MS&EM)

JOB TITLE: Member Services and Events Manager (MS&EM)
DEPARTMENT : Food and Beverage
REPORTS TO: Food and Beverage Assistant Director/General Manager
FLSA: Exempt

JOB SUMMARY :

The Member Services and Events Manager (MS&EM) is a key leadership role responsible for planning, producing, coordinating, promoting, executing, and managing exceptional member events, weddings, banquets, and golf tournament related entertainment programs. This position plays a critical role in enhancing the overall member experience by delivering engaging, well-executed events that reflect the Club’s mission, values, and service standards.
Serving as a primary point of contact for members and guests, the MS&EM works collaboratively across multiple departments and with third-party vendors to ensure seamless event execution. This role requires a high level of organization, creativity, attention to detail, and a strong service-oriented mindset.

ESSENTIAL RESPONSIBILITIES:

• Support the Event Sales Manager with planning and executing event sales, including coordinating logistics, managing event details, and maintaining clear client communication.
• Serve as the primary client liaison throughout the planning process, ensuring all preferences and requirements are accurately captured and communicated.
• Prepare and distribute event proposals, contracts, orders and BEO’s plans with strong attention to accuracy and detail.
• Source, hire, and manage entertainment, including negotiating fees, confirming schedules, and overseeing performance arrangements.
• Collaborate with the Food & Beverage team to plan annual and monthly food promotions and special dining experiences.
• Work with management to establish pricing for events and club activities.
• Build and maintain community relationships with retailers, artists, entertainers, and other partners to enhance member experiences.
• Act as the liaison to the Social Committee and other assigned committees.
• Coordinate event communication and promotional needs in partnership with the Director of Catering.
• Adhere to and promote safe work practices and ensure compliance with all club policies and procedures.
• Oversee member‑facing services, ensuring exceptional service and smooth daily operations.
• Manage on‑site event logistics such as reservations, room usage, décor, entertainment, and guest flow.
• Facilitate communication and alignment across departments regarding member events, daily activities, and operational updates.
• Participate in weekly Staff meetings to support consistent service standards and operational excellence.
• Ensure accurate and timely communication of event details to club staff and members by collaborating with department heads.
• Assist in planning and executing recreational and educational programs for children and guests.
• Work with the Decorating team to create and implement décor concepts for clubhouse events and seasonal displays.
• Partner with the CFO to support budget compliance, member billing accuracy, and financial performance goals.
• Attend staff and management meetings as required.
• Lead the development and management of the annual social events calendar.
• Perform additional duties as assigned by the Membership Director and/or General Manager.
• Proven experience in budget development oversite and expense management.
• Support social media communications and event initiatives by capturing and publishing engaging photos and videos that highlight and enhance the member experience.

WORK ENVIRONMENT:

• Required to stand for long periods, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
• Ability to lift and carry light to moderate materials related to event setup. Continuous repetitive motions.

REQUIRED QUALIFICAITONS :

• Minimum of 3–5 years of experience in event management, hospitality, private clubs, hotels, resorts, or related industries.
• Must have the ability to maintain guest satisfaction under pressure or deadlines.

• Fun, energetic and positive personality.
• Fast learner, capable of multitasking in a fast-paced environment
• Advanced knowledge of Microsoft Office and NorthStar is required.
• Flexible schedule required, including evenings, weekends, and holidays as dictated by the event calendar. Ability to fulfill assigned tasks quickly and efficiently.