Resident Relations Manager - Marietta & Smyrna, GA
- Serve as the primary point of contact for the residents of multiple apartment communities and provide them with exceptional resident service.
- Resolve resident issues and complaints in a timely and professional manner and escalate them to the General Manager or other departments as needed.
- Work with the General Manager and other departments to ensure that the communities are well-maintained, and attractive and that the residents’ needs and expectations are met.
- Oversee resident retention and renewal process.
- Solicit feedback from residents and monitor satisfaction scores and trends.
- Promote lease renewals and referrals among residents and prospects.
- Maintain courteous, helpful demeanor with owners, residents, prospective residents, co-workers, vendors, etc.
- Bachelor’s degree or equivalent experience in customer service, hospitality, or related field.
- A minimum of 3 years of experience as a relations manager, customer service manager, or similar role in apartment communities or other service-oriented industries.
- Proficiency in Microsoft Office and property management software.
- Must have a valid Driver’s License and dependable transportation.
- Ability to travel, day travel and overnight, up to 15%.
- Medical, Dental and Vision Insurance for individual and/or family
- Stock Awards granted in first year – All employees are owners of IRT
- Discounted rent available
- 3 weeks of Paid Time Off days (PTO) in first year
- 10 Paid Holidays
- 100% company paid Long-Term Disability, Life and AD&D Insurance
- 100% company match on employee 401k contributions; up to 4% of salary
- Staff Appreciation events and many other company celebrations
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