Supply Chain Coordinator/Customer Service
- Process customer orders received by phone, fax, mail, e-mail, and EDI
- Monitor orders and production schedules to ensure timely delivery
- Maintain welcoming and responsive rapport with customers to ensure positive experience with the company
- Provide timely and accurate information to incoming customer order status and product knowledge requests
- Oversee processing of customer order status and product knowledge requests
- Process customer returns according to established department policies and procedures, working closely with the Credit Department
- Submit and verify accuracy of customer data in ERP system
- Perform first level problem solving to best meet customer’s needs with least impact to company profit margin
- Provide timely feedback to the company regarding service failures or customer concerns, escalating issues to senior management when necessary
- Partner with Sales Representatives and Supply Planning teams to meet and exceed customer’s service expectations
- Bachelor’s degree in Supply Chain Management, Business Management, or other related field
- 5+ years of customer service/supply chain experience required, preferably in a manufacturing environment
- Ability to communicate clearly and professionally
- Ability to successfully influence leadership
- Strong decision making and analytical skills
- Solid attention to detail, thoroughness and sense of urgency
- Commitment to company values
- Computer proficiency (MS Office Suite, & JD Edwards)
- Ability to work independently and within a team environment
- Ability to multi-task in a fast-paced environment
- Comprehensive Health Insurance: medical, dental, orthodontia (for dependents only)
- Company paid Life & Disability Insurance
- Spousal & Dependent coverage available for purchase
- Business Travel Accident Insurance
- Retirement Savings Plan – 401(k): traditional & Roth
- Company match of .70c per dollar, up to 6%-, and 5-year vesting program available after 90 days of employment
- Employee Incentive Program (EIP) – At Arclin, success is never the result of just a single input, but a culmination of our entire team working hand-in-hand to provide value to our customers. As such, the fruits of our success are shared with every full-time employee via our Employee Incentive Program. Awards are paid mid-February of every year, and are dependent on company EBITDA performance
- Flexible, Paid Vacation, Company Paid Holidays, and two (2) floating holidays
- Parental Leave
- Tuition Reimbursement
- Employee Assistance Program
- Wellness Programs
- Community Involvement Activities
- Relocation Assistance and more
- Please note: The above statements are designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.**
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