Spa & Medical Receptionist/Coordinator
Job Description
Job Description
Spa & Medical Receptionist/Coordinator
Divine Dermatology & Aesthetics
Position Overview
We are seeking a highly motivated, professional, and adaptable individual to join our team as a Spa & Medical Receptionist/Coordinator. This consolidated role blends the essential functions of both spa coordinator and front desk receptionist within an integrated dermatology and spa environment. You will serve as the welcoming face of our practice, delivering seamless client experiences that unite clinical excellence with luxury wellness.
Reception & Client Experience
--Greet and check in/out all clients and visitors, delivering a warm, polished, and professional customer experience.
Answer multi-line phones, respond to emails, and manage all front desk communications in a prompt and courteous manner.
-Accurately enter and update client details in EZDerm EMR and spa scheduling systems.
-Provide timely and knowledgeable information regarding all medical dermatology and spa services, skin care products, and current promotions.
-Address client questions or concerns, escalating as necessary to medical or management staff.
-Ensure the reception and waiting areas are always clean, organized, and inviting.
Scheduling & Administrative Support
-Schedule, confirm, and coordinate appointments for both dermatologic and spa/aesthetic services, maximizing provider availability and client satisfaction.
-Process payment transactions, manage billing paperwork, and reconcile daily reports with accuracy and attention to detail.
-Ensure completion and secure storage of all client forms, signed consents, and medical records according to HIPAA and practice protocols.
-Monitor inventory levels for office and spa supplies, assisting with restocking and ordering as needed.
-Operational Support
-Open and close the facility per standard operating procedures (alarms, lights, linens, computers, etc.).
-Support spa and medical teams by prepping treatment rooms, organizing charts, and assisting with efficient client flow.
-Participate in staff meetings, trainings, and promotional events to foster a collaborative, high-performing environment.
Sales & Service Promotion
-Educate clients on available treatments, retail products, and service packages to optimize their satisfaction and drive sales.
-Promote membership programs, special offers, and seasonal events.
-Conduct informative tours for prospective clients, highlighting our signature services and retail offerings.
Qualifications
-High school diploma or equivalent required; additional education or certifications in hospitality, business, or healthcare are a plus.
-At least 1 year of experience in a spa, medical office, or hospitality setting preferred.
-Excellent verbal and written communication, customer service, and organizational skills.
-Proficiency with computers; willingness to train in EZDerm EMR and spa management software.
-Detail-oriented, reliable, and comfortable multitasking in a fast-paced work environment.
-Professional appearance and demeanor; exceptional integrity and ability to maintain client confidentiality.
Growth Opportunity
The successful candidate will begin with comprehensive, hands-on front desk and EMR training, building expertise in our medical and spa operations. As proficiency is demonstrated, responsibilities may expand to include inventory management, staff scheduling, and client relationship management—providing a pathway for professional advancement.
Compensation & Benefits
Competitive hourly wage, commensurate with experience.
Employee discounts on spa and medical services as well as retail products.
Opportunities for advancement and ongoing training.
Supportive, team-oriented work environment.
Join the Divine Dermatology & Aesthetics team to become the face of our client experience—where luxury, wellness, and clinical care meet. If you thrive in a detail-driven, client-centered setting and are ready to grow your career, we encourage you to apply!
Divine Dermatology & Aesthetics is a premier, full service skin care center that offers state-of-the-art medical, surgical, and cosmetic procedures for a multitude of skin concerns in all skin types and all ages. We provide the essentials for protecting, restoring, and revitalizing your scalp, skin, hair, and nails. We delve more than skin deep into your medical concerns. We pride ourselves on not simply providing short term fixes for medical conditions. We understand that our approach to your concerns cannot be one size fits all. Our ultimate goal is for our board certified dermatologist to secure an accurate diagnosis and to provide a comprehensive skincare plan specifically for you.
Company Description
Divine Dermatology & Aesthetics is a premier, full service skin care center that offers state-of-the-art medical, surgical, and cosmetic procedures for a multitude of skin concerns in all skin types and all ages. We provide the essentials for protecting, restoring, and revitalizing your scalp, skin, hair, and nails. We delve more than skin deep into your medical concerns. We pride ourselves on not simply providing short term fixes for medical conditions. We understand that our approach to your concerns cannot be one size fits all. Our ultimate goal is for our board certified dermatologist to secure an accurate diagnosis and to provide a comprehensive skincare plan specifically for you.
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