Specialist, Franchise Licensing & Compliance
- Act as liaison with the Development team to issue new development, conversion, change of ownership, and relicensing license agreements to applicants.
- Conduct all aspects of the franchise license workflow, including collecting license agreements and franchise application fees.
- Receive and review all documents relating to entities with equity interest in the license; verify licensing data (dates, signatures, forms) and send documents for internal approvals (Credit, Risk Management, Development, Openings, AD&C/PIP, Franchise Approval Committee, Legal). Follow up to ensure completeness and accuracy.
- Enter and maintain franchise license data in GOLS (company database), updating status changes and retention records throughout the license term.
- Ensure compliance with applicable laws, regulations, and company policies; collaborate with Legal to meet local, state, and federal requirements.
- Conduct background checks and due diligence on potential franchisees.
- Review franchise entity documents to determine binding authority for licensing agreements; work with Development to resolve incomplete data or authority issues.
- Draft and execute addenda, extensions, and special agreements (e.g., Comfort Letters, Master Technology Agreements, Key Money Documents, deceased letters) and collect related fees.
- Serve as primary contact for franchisees regarding license execution, revisions, and compliance questions; foster positive relationships with franchisees and external stakeholders.
- Monitor deadlines and issue notifications for defaults, extensions, terminations, and non-renewals; update database with accurate dates and compliance status.
- Gather data from external sources (e.g., Secretary of State registration) and review organizational documents for equity ownership.
- Support hotels through the opening process, ensuring compliance prior to opening; prepare Openings Advisory Memo and open hotels in GOLS.
- Collect fees and submit Property Improvement Requests for renewals or hotel sales.
- Provide applications and Franchise Disclosure Documents for renewals or ownership changes.
- Process accurate Principal Correspondent records and update as needed.
- Review organizational and legal documents to execute license agreements or addenda and evaluate equity ownership.
- Decide if equity changes constitute a change of ownership under the current license agreement.
- Make decisions on resolutions for hotels in default, track compliance, and issue notifications.
- Interpret legally binding terms and conditions of license agreements to mitigate risk.
- Perform all duties related to franchise licensing and compliance administration, including issuing official documents and assisting with procedure development.
- Bachelor's or Master's Degree in Business Administration, Legal Studies or a related field of work, or an equivalent combination of education and work-related experience.
- 2 to 5 years progressive work experience in legal or franchise administration, 1 to 2 years work-related experience in franchise licensing, compliance, banking administration, contract administration, or similar, with demonstrated technical proficiency related to the position.
- Demonstrated knowledge of PC-based software programs.
- Demonstrated effective oral and written communication skills for the purpose of conveying information to internal and external customers or providing information via written reports or correspondence.
- Demonstrated strong writing and reading comprehension skills for purposes of drafting, compiling, or interpreting legally binding license agreements and financial letters
- Demonstrated understanding of contractual agreements and demonstrated ability to administer ongoing contracts or similar detail-oriented projects.
- Demonstrated attention to detail, time management skills, and organizational skills
- Demonstrated ability to interpret state regulations for contract compliance and to read and interpret supporting documents (i.e. leases, provisions, license restrictions, credit approvals, guaranty, etc.).
- Demonstrated ability to work independently and collaboratively as part of a team
- Demonstrated ability to handle multiple tasks and prioritize workload in a fast-paced environment
- High level of professionalism, integrity, and confidentiality.
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