Customer Service Rep

Customer Service Representative – 3PL / Transportation

Location: Fairburn, GA

Job Type: Full-Time

About the Role

We are seeking a dependable and customer-focused Customer Service Representative to join a fast-paced transportation and third-party logistics operation. The ideal candidate will have previous experience working with carriers and providing customer service within a logistics or transportation environment.

Responsibilities

Serve as a primary point of contact for customers, carriers, drivers, and internal teams.

Coordinate pickups, deliveries, appointments, and shipment updates with carriers.

Monitor shipments and proactively communicate delays, exceptions, and changes.

Respond to customer inquiries and resolve shipment, delivery, and transportation issues.

Maintain accurate shipment and customer information in company systems.

Communicate professionally by phone and email while providing timely follow-up.

Use Microsoft Excel to track shipments, maintain reports, and organize transportation data.

Use Microsoft Outlook to manage emails, calendars, follow-ups, and daily correspondence.

Work closely with warehouse, transportation, dispatch, and account management teams.

Escalate complex issues appropriately while maintaining ownership through resolution.

Prioritize multiple requests and tasks in a fast-paced logistics environment.

Qualifications

Previous customer service experience in a 3PL, transportation, logistics, or freight environment.

Previous experience working directly with carriers is strongly preferred.

Proficiency with Microsoft Excel and Microsoft Outlook.

Advanced written and verbal communication skills.

Professional email etiquette and attention to detail.

Ability to multitask, prioritize, and meet deadlines.

Advanced problem-solving and customer service skills.

Ability to work independently and as part of a team.

Ideal Candidate

The ideal candidate is organized, professional, responsive, and comfortable working in a transportation environment where priorities can change quickly. Experience communicating with carriers and customers is highly valued.

salary: $20.5 - $20.51 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Serve as a primary contact for customers, carriers, drivers, and internal teams regarding shipments, deliveries, and transportation needs.

• Coordinate with carriers to schedule pickups and deliveries, confirm appointments, obtain shipment updates, and resolve service issues.

• Monitor shipments and proactively communicate delays, exceptions, and changes to customers and internal stakeholders.

• Provide professional and timely customer service through phone, email, and other communication channels.

• Research and resolve customer inquiries, shipment discrepancies, delivery issues, and transportation concerns.

• Maintain accurate shipment and customer records and update information in company systems.

• Use Microsoft Excel to track shipments, maintain reports, organize data, and monitor customer and transportation activity.

• Utilize Microsoft Outlook to manage correspondence, calendars, follow-ups, and daily communication.

• Demonstrate advanced email etiquette and ensure all written communication is clear, professional, and accurate.

• Collaborate with warehouse, transportation, dispatch, and account management teams to meet customer requirements.

• Escalate complex issues appropriately while maintaining ownership through resolution.

• Prioritize multiple customer requests and shipment-related tasks in a fast-paced 3PL environment.

The essential functions of this role include:

• wearing steel toe shoes
• working in a non-temperature controlled environment

Skills

• Communication (2 years of experience is required)
• Written Communication (2 years of experience is required)
• Multi-tasking (2 years of experience is required)
• Professionalism (2 years of experience is preferred)
• Self Motivated
• Focus (3 years of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.