IT Help Desk Specialist (SandySprings)

TRC Professional Solutions is working with a major automotive solutions company to hire for a highly organized, detail-oriented IT Help Desk Specialist to provide IT troubleshooting and high-quality customer service, supporting operations for their IT Helpdesk Headquarters in the Internal Customer Services division in Norcross, GA . This location services all of the company’s retail stores in the United States, so the IT Help Desk Specialist will connect with a large network of customers and retail employees and essentially be the main point of contact for many troubleshooting and support related issues.

Responsibilities :
• Act as primary support contact for desktop support addressing requests from customers and retail employees for issues like basic technical support services, hardware/software troubleshooting, processing/documenting customer concerns, assisting with system connectivity.
• Assist with scheduling deployments and on-site repairs directly with retail stores while being mindful of all schedules.
• Evaluate documented resolutions, analyze trends for ways to prevent future problems and create new documentation under policies and procedures for problem-solving when needed.
• Properly handle confidential information.
• Daily monitoring of dispatch portal to route service requests, responding to high-priority service requests in a timely manner.
• Participates in IT helpdesk ticketing, ensuring tickets are processed, documented, and completed efficiently, accurately, and timely.
• This position may be responsible for handling multiple tasks at a given moment, so task prioritization is key for job duties that may be of similar urgency.
• Performs other duties and responsibilities as assigned


Job Perks:
• ***BONUS OPPORTUNITY*** — 7% bonus paid out annually based on company performance
• Hybrid schedule (after 180 days)!
• Great Overtime & Holiday Pay — time and a half on overtime and double time on holidays!
• Family-oriented atmosphere that is very EMPLOYEE-centric!
• Employee self-care and FUN is valued just as much as hard work—Game room in the office!

Hours/Pay:
• 8hr shifts starting at 6am, 7am, 8am, 9am, 10am, 11am, 2pm, 5pm - shifts will be assigned upon hiring.
• $25 (hourly)

Qualifications:
• Associate degree or higher in IT, Computer Information Systems, or Computer Science (OR equivalent combination of education and experience).
• Must have a good base level knowledge of IT troubleshooting (Linux & SQL).
• ITIL Foundations certifications preferred.
• Excellent customer-service skills, with experience handling clients, customer de-escalation issues, questions, complaints, and/or providing information.
• Someone who is a lifelong learner (open to an on-the-job learning environment)
• Ideal candidate has experience with the following: internal application troubleshooting - POS systems, inventory issues, accounting issues, technical support and backup.
• Very good communication (oral/written) skills required.
• Good MS Excel experience, with proven ability to create simple reports and charts/graphs.

TRC Staffing is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.