Network Engineer II - Wi-Fi Operations

ImagineX is a tech company that deploys AI-assisted teams to build and secure mission-critical enterprise solutions with our clients – spanning software, cybersecurity, data, and AI. Structured like a software company, not a traditional consultancy, we blend deep technical expertise with authentic values, achieving world-class satisfaction (NPS 82). Our dedicated teams specialize in software, data, and AI across the U.S. and LATAM, bridging the gap between boutique agility and enterprise scale.

We're looking for a Network Engineer II with experience in Wi-Fi and related IEEE standards to join our growing Atlanta team. Our execution success is rooted in our unique model that is supported by our industry partners and specialists. The ImagineX culture thrives on entrepreneurship, risk taking, mutual trust, teamwork, encouraging change, and letting our consultants own their way of working.

• Lead the change, planning and implementation process for our client's T3 operations activities with regards to planned maintenance activities for our core wireless components including routers, switches, wireless LAN controllers and access points with minimal direction
• Methodically scope, troubleshoot, diagnose, and fix complex problems as required in high-scale service provider WiFi environments while minimizing customer impacts and outages
• Capture configurations, logs and packet captures, as necessary for escalation to engineering peers or vendors and partners
• Partner with Engineering team members to influence designs and test strategies to improve delivery from an operational perspective, including reliability, scalability, simplicity, and standardization
• Partner with Engineering team members to gain in-depth understanding of proposed changes to hardware, software or configurations and successfully map those to change activities, implementation and validation procedures, and technical operational documentation
• Replicate production issues in staging lab environments as necessary to test fixes and to regression test launches
• Assess and continually improve operational methods and procedures
• Author methods and procedures to be executed on defined SNMP or syslog alarm conditions
• Quickly understand preliminary product/platform concepts or high-level designs and subsequently author operational requirements as necessary based on those understandings
• Translate engineering documentation into operational reference documentation and enhancing areas with additional applicable data where necessary
• Utilize, interpret and translate network capacity tools and metrics into action plans to increase capacity as necessary
• Participate in a scheduled on-call rotation
• Participate in planned maintenance activities during maintenance windows as needed

• Bachelor of Science in Electrical Engineering, Computer Science or similar
• 3+ years of experience as a technical engineer in the Wireless Communications Industry
• Fundamental knowledge in Wi-Fi and related IEEE standards, protocols and service provider architectures
• Fundamental knowledge in packet-based protocols such as UDP and TCP/IP (including protocols like DHCP, DNS, MPLS and routing protocols such as BGP and ISIS
• Fundamental knowledge of security protocols and authentication (WPA2/3, EAP types, 802.1x, AAA, RADIUS and/or DIAMETER)
• Fundamental knowledge in DOCSIS and PON access and provisioning technologies.
• Excellent communication, presentation and interpersonal skills.

• Specific experience in the operating of large-scale service provider wireless networks.
• Intermediate knowledge in Network Monitoring Systems and Device/Network Management Systems including SNMP, syslog and streaming telemetry
• Working knowledge experience with APIs, ansible, and scripting