Customer Concierge

Customer Concierge – High-Luxury Client Experience & Bespoke Automotive Sales

Location- Buford, GA- 100% onsite
Compensation-$60,000 base salary + commission (OTE $110,000+)

Overview
Our clients are not purchasing vehicles—they are commissioning rolling works of art. As Customer Concierge , you will guide high-net-worth collectors through a fully white-glove experience, from initial design consultation to final delivery. This is a relationship-driven, luxury consulting role for professionals who understand discretion, emotional intelligence, and exceptional service.

You will serve as the dedicated point of contact throughout the entire build process, curating a refined, memorable ownership journey while managing design decisions, upgrades, invoicing, and delivery.

Key Responsibilities

• Lead private design consultations and translate client vision into detailed build specifications

• Recommend trim, paint, finishes, and technology upgrades with a strong eye for detail

• Present bespoke upgrades and customization options through consultative selling

• Provide proactive, polished progress updates with photos, video, and milestone communications

• Manage invoicing for upgrades and coordinate final payment prior to delivery

• Maintain precise documentation within CRM and internal systems

• Coordinate with production, quality, and logistics teams to ensure seamless execution

• Orchestrate white-glove vehicle delivery and post-delivery relationship management

Requirements

• Proven consultative or luxury sales experience with a track record of building trust with high-net-worth clients

• Strong mechanical aptitude and ability to make detailed, design-forward recommendations

• Exceptional communication and organizational skills with flawless accuracy in documentation, invoicing, and CRM management

• Ability to manage multiple high-value client relationships simultaneously while maintaining top-tier service

• Confidence managing high-value transactions ($150K+)

• Professional poise, discretion, and flexibility with client schedules

• Schedule: 8:00 AM – 6:00 PM

What We Offer

• $60,000 base salary + commission (OTE $110,000+)

• Comprehensive product training

• Direct exposure to elite clientele and extraordinary vehicles

• Long-term growth within a rapidly scaling luxury organization

• A collaborative, high-performance team environment

The Ideal Candidate

You thrive in luxury, relationship-driven environments where trust, precision, and experience are everything. You take pride in delivering elevated service and guiding clients through milestone purchases with confidence and care.