Product Introduction Field Engineer

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Product Introduction Field Engineer in Atlanta, GA, US we’re looking for?

Your future role

"Take on a new challenge and apply your technical and engineering expertise in a new cutting-edge field. You’ll work alongside collaborative and dynamic teammates.
You'll play a pivotal role in supporting technical field activities on the Atlanta 300R project during the Product Introduction (PI) period, contributing to commissioning, warranty support, and leading troubleshooting and problem-solving processes. Day-to-day, you’ll work closely with teams across the business (engineering, manufacturing, quality, and industrial functions), lead field modification implementations, manage car configurations, and much more."

We’ll look to you for:

• Supporting technical field activities on the Atlanta 300R project during the PI period, including Commissioning and Warranty. ,

• Diagnosing the cause of malfunction or failure of operational equipment and recommending preventative and corrective actions. ,

• Defining troubleshooting methodologies and providing technical guidance to support technicians in repairs. ,

• Providing feedback on technical documentation deficiencies and creating alternative support documentation for PI technicians. ,

• Supporting technical reviews with internal and external suppliers, partners, customers, and authorities. ,

• Preparing and implementing Field Modifications (FM) and maintaining relevant documentation. ,

• Driving Kx (8D) issues with Quality and internal & external suppliers in support of the Project Product Introduction Manager (PrPIM). ,

• Ensuring completeness and quality of input to the Failure Management database for RAMS exploitation. ,

• Driving reliability growth through failure/event investigation and implementing reliability forecasts with RAMS support. ,

• Ensuring and facilitating information flow within the PI customer site, PI functions, and project teams while providing status updates and transparency on PI activities and key technical issues to the PrPIM."

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Engineering or Industrial Engineering (Bachelor’s degree required; Master’s degree preferred). ,

• Experience or understanding of technical field activities, including commissioning, warranty, and troubleshooting processes. ,

• Knowledge of railway safety standards, RAM (Reliability, Availability, Maintainability), and EHS (Environment, Health, and Safety) requirements. ,

• Internal EHS training certification and strong communication skills for cross-functional collaboration. ,

• Familiarity with product knowledge related to APM and 300R systems. ,

• Proficiency in data analytics and the ability to use data for failure management and reliability growth. ,

• Problem-solving and decision-making skills in complex environments. ,

• Technical expertise in electrical, electronic, mechanical, and network domains. ,

• Ability to lead a team effectively in a challenging and multicultural environment.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Collaborate with transverse teams and helpful colleagues ,

• Work with cutting-edge technology and innovative solutions in the railway industry ,

• Progress towards becoming a key technical leader in a complex and dynamic environment ,

• Utilise our inclusive, safety-focused, and collaborative working environment" ,

• Contribute to innovative projects,

• Steer your career in whatever direction you choose across functions and countries

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.