Automotive Customer Service Advisor

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, and detailed service information and communicates any concerns or special circumstances that impact overall satisfaction. This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.

Physical Qualifications:

• Must be able to operate equipment such as overhead and floor-mounted oil and grease guns, transmission machines, air conditioner service machines, radiator service machines, hand tools, and basic shop equipment
• Must be able to lift and move work-related items up to 50 pounds
• Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed

Job Duties Include, but are not limited to:

• Used software tools including POSNET Software
• Speak with customers by phone, or in person.
• Provide information about products and services
• Take and recorded orders
• Receive and process incoming phone calls from customer or client base
• Effectively identified customer concerns over the phone
• Determine charges for services requested
• Collect deposits or payments
• Arrange for billing
• Respond to customer inquiries
• Communicate with a clear, distinct voice
• Maintain effective working relationships with customers.
• Maintain a positive and professional phone demeanor

Qualifications:

Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center, or quick lube. Simply put, we're looking for people who can provide exceptional customer service.

Full-Time Perks:

• Flexible Schedule
• PTO
• Health Insurance
• 401(k)
• 401(k) Matching
• Employee Discount
• Paid Training

Business Model & Culture:

• Fast-paced and team-oriented environment
• World-class JLU training to meet all challenges
• Customer-driven building strong relationships
• Value teammates and recognize their contributions
• Being inclusive and having equal access to opportunity

Jiffy Lube® is a leading provider of automotive preventive maintenance. With a national footprint of more than 2,000 franchisee owned service centers across the country, Jiffy Lube offers a range of services from oil changes and tire rotations, to everything in between.
Jiffy Lube technicians are not just highly trained in preventive maintenance, they are also highly trained in customer service. So if you have any questions about vehicle maintenance or the services performed at any Jiffy Lube service center, your technician will help you find the resources and information you need, whether it’s in-store, online or by accessing your vehicle manufacturer’s recommendations. It’s just another way Jiffy Lube strives each and every day to help you Leave Worry Behind® .