Junior Maps Design Operations Agent

Job Description

Job Description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is growing and looking for people who want to help us shape how millions buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and, most importantly, a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you'll thrive in our environment where the rewards are highly motivating.

In this Maps Design Operation role at StubHub/Viagogo: You will be responsible for the graphical creation of venue level seat maps and the management of the data that powers their interactivity. This position requires a high degree of attention to detail and the ability to work efficiently in a fast-paced, evolving environment. The role is highly process-driven, involving the consistent execution of tasks that maintain site performance and enhance the customer experience. This role is ideal for someone who thrives in a detailed, process-oriented environment, where speed, consistency and accuracy are key.

This Full-Time position may require weekend, holiday, daytime, and/or evening hours.

This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.

Shift Schedule: Tuesday – Saturday (12pm- 8:30pm)

What You'll Do:

• Independently executing routine tasks with precision and consistency, while navigating the challenge of meeting aggressive daily productivity targets.
• Research and curate data-driven seat map references for both venue and event-level seat maps.
• Translating reference materials into complete and accurate section data
• Designing SVG seat maps and accurately link them to section data
• Maintaining accurate seller inventory section mappings
• Troubleshooting issues with seat maps and provide guidance to external teams
• Supporting continuous process refinement by participating in testing and brainstorming

What You've Done:

• Experience in a fast-paced, technology-focused e-commerce marketplace
• Proficiency in Adobe Photoshop, or Illustrator and Microsoft Excel
• Exceptional attention to detail and excellent communication skills
• Flexibility with an always innovating and evolving landscape
• Ability to learn new tools and processes quickly
• Excellent time-management skills to meet aggressive productivity targets
• Comfort working with and managing large data sets
• Inquisitive by nature with a strong bias for actively resolving issues using strong analytical skills

Not Required but Preferred:

• A passion and fan of all things live entertainment (sports, concerts, festivals and theater)
• Fluent in other languages to support our international catalog

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base pay is one component of StubHub's total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Base Range

$22—$22 USD

About Us

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.