Technical Writer

We are hiring an experienced Technical Writer in Lawrenceville, Georgia. This is a full-time position working in-office. Must be able to commute to Lawrenceville Monday - Friday and work from 8am to 5pm. Must be able to pass a public safety background check. The position is a contract position.

The Technical Writer’s role is to develop written information about the organization’s computing systems that aid in their development, use, and support. Outputs include a range of documents to be read by both technical and non-technical personnel across all departments.

• 2 years equivalent work experience
• Degree in the field of English, Communications, or Journalism.

• 4 years equivalent work experience.
• A background in technology is desirable.
• Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems.
• Knowledge of information gathering, planning, and organizing methods and principles.
• Experience with desktop publishing tools, including Microsoft Word, Excel, PowerPoint, and Publisher.
• Strong understanding of document formatting and presentation techniques.
• Exceptional written and oral communication skills.
• Superior attention to detail.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly, specifically complex technical information.
• Ability to analyze target audience and to present ideas in user-friendly language.
• Good understanding of the organization’s goals and objectives.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Excellent writing and grammatical skills.
• Excellent organizational skills and attention to detail.
• Ability to present complex data in clear, concise text.
• Ability to meet deadlines and to work independently.
• Ability to edit and proofread work of colleagues.
• Proficient with Microsoft Office Suite or related software.

• Strategy & Planning
  • Liaise with printers and graphic artists to plan layout, graphical elements, and formatting of documents. Ensure final documents are usable and of high quality.
  • Collaborate with systems and development staff to collect and interpret technical information.
  • Analyze IT project requirements to determine types of documents needed.
  • Liaise with department heads and end users to define and identify business procedures and establish documentation needs for hardware and software.
  • Acquisition & Deployment
  • Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts.

• Operational Management
  • Develop documentation project plans and timelines.
  • Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media.
  • Edit written documentation of development and other IT staff to create unified and consistent support documents.
  • Establish, communicate, and maintain documentation standards, and provide training where required.
  • Maintain currency and accuracy of all documentation.
  • Write and edit technical documents including reference manuals and product manuals.
  • Write and edit procedural documentation such as user guides and manuals.
  • Determine the type of publication that will best serve the project requirements.
  • Meet with engineers, programmers, and project managers to learn about specific products or processes.
  • Research product samples to fully understand product.
  • Assess the audience needs for whom the technical and procedural documentation is intended; adjust tone and technical terms used to meet those needs and to ensure understanding.
  • Plan writing processes and set timelines and deadlines.
  • Create or work with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process.
  • Perform other related duties as assigned.