Customer Service Representative- (ERP Experience Preferred)- Thomasville, Ga

Customer Service Representative
Thomasville, Georgia

ESSENTIAL FUNCTIONS: Includes, but may not be limited to the following

• Customer Service Representative establishes relationship with customers by communicating and resolving issues.
• Customer Service Rep is responsible for order entry and/or maintenance for assigned accounts in ERP system (PLEX)
• Customer Service Representative reviews plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
• Customer Service Representative communicates order confirmations, changes and cancellations to both customers and internal CMI/CMINT team members.
• Customer Service Representative informs sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
• Customer Service Representative reviews orders after shipment for billing accuracy and any quantity item errors.
• Customer Service Representative manages the issuing of credits, return authorizations and pallet returns.
• Customer Service Representative reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
• Customer Service Representative communicates customer complaints to Operations, Planning, Quality Control, and Upper Management.
• Customer Service Representative ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
• Customer Service Representative communicates with Planners, Sales, Purchasing and Plant Management as needed.
• Customer Service Representative prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
• Customer Service Representative processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
• Customer Service Representative files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
• Customer Service Representative communicates quote requests to purchasing, sales, and estimating. Provides last-known order prices and quantities and completes component pricing spreadsheets with the assistance of purchasing.
• Customer Service Representative forwards quotes from estimating to the customer.
• Customer Service Representative works with plant management and upper management to help solve production or customer related issues.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

• High School Diploma or GED from Accredited Institution of Higher Learning
• Manufacturing experience strongly preferred
• Prior customer service preferred.
• Microsoft Office Suite – basic to above average computer skills including Excel
• ERP experience preferred
• Ability to perform basic quantitative skills required,
• Ability to work with all areas of the business including plant and sales personnel.
• Professional verbal and written communication
• Strong customer service advocacy and problem-solving skills

EOE/AA/M/F/VET/D