Product Manager

Summary

The Product Manager for FINEOS Claims and Absence plays a critical role in shaping and delivering innovative solutions across core insurance and absence administration functions. This role works closely with clients, internal stakeholders, and cross-functional teams to ensure the Claims and Absence product meets evolving market needs and delivers exceptional value to insurers and employers.

The Product Manager will contribute to product strategy, support client engagements, and help define and prioritize features that align with business goals and industry trends. This role requires a strong understanding of the insurance and absence domain, enterprise software, and customer-centric product development.

Responsibilities (Other duties may be assigned.)

• Collaborate with clients and internal stakeholders to gather requirements and translate them into product features and enhancements.
• Support the development and execution of the product roadmap for Claims and Absence components.
• Participate in client meetings, workshops, and solution sessions to consult on best practices and demonstrate product capabilities.
• Work closely with Engineering, Product Operations, and UX teams to define user stories, workflows, and system documentation.
• Conduct market research and competitive analysis to identify trends and opportunities in the insurance and absence technology space.
• Assist in the creation of product artefacts such as plan documents, roadmaps, wireframes, and release notes.
• Support sales and marketing efforts by contributing to product collateral, demos, and industry events.
• Provide subject matter expertise to internal teams, including Services and Support, to ensure successful product implementation and adoption.
• Conduct user testing and validation to ensure product quality and usability.
• Stay informed on regulatory changes, customer expectations, and emerging technologies relevant to insurance administration.

Education and/or Experience

• Bachelor’s degree in Business, Computer Science, Insurance, or a related field preferred.
• 5–8 years of experience in product management, business analysis, or solution consulting within the insurance and absence or enterprise software industry.
• Experience working with claims and absence systems is highly desirable.
• Familiarity with Agile methodologies and enterprise SaaS delivery models.

Knowledge, Skills and Abilities

• Strong understanding of insurance and absence operations, particularly in Disability, Life, Accident, and Health (LAH) or Employee Benefits.
• Proven ability to translate business needs into technical requirements and product features.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively in a cross-functional, global team environment.
• Comfortable engaging with clients and representing the product in external forums.

• Proficiency in using AI tools to enhance work processes and support informed decision-making is essential, with strict adherence to the organisation’s security, data protection, and ethical use policies.

Technical Skills

• Proficiency in product management tools (e.g., Jira) preferred.
• Familiarity with enterprise software architecture, APIs, and cloud platforms (e.g., AWS, Azure).
• Experience with user testing, data analysis, and reporting tools.
• Understanding of Agile and Scrum methodologies.

Language Skills

• Ability to speak the English language proficiently, both verbally and in writing.

Travel Requirements

• This position does not require travel

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee works primarily in a home office environment.
• The home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties.

Work Requirements

• Compliance with all relevant FINEOS Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.

Salary range - $150 - 180k

FINEOSis an Equal Opportunity Employer. FINEOS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.