Collections Representative
Status: Open Until Filled This position works within the Meters and Services division and is responsible for the collection of funds due the city/BLW for outstanding utility accounts. Connects and disconnects utility service as required .
- The Collections Representative is responsible for field collections from customers with delinquent accounts, which includes the following:
- Organizes printed notices for efficiency in route completion.
- Notifies customer (residential and commercial) of the account’s status by delivering the notice to the service location and notifies Meters & Services Manager of customer concerns or special problems.
- Disconnects service(s).
- Connects and disconnects utility service per customer’s request and records reading from meter.
- The employee organizes assigned service orders by area for efficient utilization of time
- Completes necessary forms on tampered meters and submits to the Customer Service Manager.
- Performs other related duties as assigned.
- High school diploma or GED and a minimum of 3 years related customer service experience in an electric and/or water utility.
- Excellent verbal communications skills to include customer relations and ability to deal with the public in an effective and courteous manner. Bilingual English/Spanish applicants desirable.
- Knowledge of electric and water meter services.
- Must have a valid Georgia driver’s license and a satisfactory seven-year driving history to include no DUI’s in the last 5 years.
- Ability to learn the Marietta BLW service area.
- Ability to walk all types of terrain in all kinds of weather conditions for extended periods of time.
- Ability to follow the correct safety procedures when disconnecting meters.
- Knowledge and skill using basic mathematics.
- Knowledge and skill using basic mathematics and working with numeric data entry.
Successful candidates are required to submit to drug screen, credit history, and background inquiry.
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