Front Desk Specialist Full Time
- Answers telephone calls promptly and professionally, directing calls and messages appropriately.
- Greets and checks in surgical patients and Pre-Admission Testing (PAT) appointment patients in a courteous and efficient manner.
- Collects and processes payments for physician services and/or surgical facility fees according to established policies.
- Scans patient records and supporting documentation into the Electronic Medical Record (EMR) system accurately and timely.
- Inputs clinical data and implant information into the EMR and clinical data management systems.
- Provides anesthesia staff with accurate schedules for upcoming surgical days.
- Assists PAT nurses with chart preparation, assembly, and other assigned clerical tasks within the scope of the role.
- Maintains open and effective communication with ASC and PAT nursing staff to support patient care coordination.
- Provides the highest level of customer service to patients, family members, and visitors at all times.
- Maintains strict patient confidentiality and complies with HIPAA and all privacy regulations.
- Maintains a neat, clean, and professional appearance in accordance with dress code standards.
- Reports to work on time and as scheduled; completes assigned work within designated timeframes.
- Participates in required in-services, staff meetings, and emergency preparedness drills.
- Represents the organization in a positive, courteous, and professional manner at all times.
- Complies with all organizational policies related to ethical business practices and professional conduct.
- Ability to communicate effectively in English, both verbally and in writing.
- Basic computer proficiency, including use of EMR systems and standard office software.
- Knowledgeable in patient and guest relations with a strong customer service focus.
- Strong organizational skills and attention to detail.
- Ability to work collaboratively in a fast-paced healthcare environment.
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