PC Technician

Job Description

Job Description

We are seeking a PC Technician to provide onsite, hands-on technical expertise to receive, stage, and configure inventory

Essential Duties and Responsibilities

• Receive, stage, and pre-configure inventory at MIS office for client jobs and internal use
• Use MIS documentation for configuration of inventory and update documentation continuously
• Maintain and update internal technical documentation of both the company and clients
• Ensure shipping supplies are stocked, keep tech room clean and organized, know the location of parts and supplies
• Maintain a clean work area by breaking down and disposing of boxes, organizing, labeling, and staging equipment and aiding in weekly inventory counts
• Handle all hardware setups for clients and internal staff – desktops, laptops, thin clients, BDR servers, phones, access points, etc.
• Process outbound and inbound shipping tasks – create FedEx labels, schedule pickups and courier deliveries, properly pack items to avoid damage, drop off packages at FedEx/UPS facilities to ensure orders go out on time, and account for shipping costs in tickets
• Process warranty repairs with manufacturers – phone calls, follow ups, shipping, troubleshooting, assistance with onsite repair technicians
• Interdepartmental help – Projects/Support Team, onsite installations, etc.
• Manage device images
• Preserve and grow knowledge of support procedures, products, and services
• Performs other duties as assigned
  

What We’re Looking For

• Degree in a related field, or equivalent experience
  
• 1-2 years of related experience working independently in the field or at client sites
  
• Certification in A+, Net+
• Hardware: pc hardware, Macs, printers, scanners, computer peripherals, mobile devices, servers
• Software: Windows PC OS, VMware
• Ability to work independently utilizing MIS documented policies & procedures
• Demonstrated success with multitasking and prioritizing
• Experience working in a fast-paced, friendly, and team-oriented environment
• Excellent oral and written communication skills
• Strong organization skills and acute attention to detail
• Enjoy working with people to solve problems and learn new things
• Demonstrated success with multitasking and the ability to adapt to an ever-changing environment while maintaining a clear focus on all priorities
  

Work Environment

• Professional, climate-controlled indoor office setting
  
• Shared workspace with frequent in-person interaction and face-to-face meetings
  
• Requires regular on-site presence during designated business hours
  
• Daily use of company-provided hardware, high-speed networks, and office infrastructure

Physical Requirements

• Regular use of a computer, keyboard, mouse, printer, and other office equipment
  
• Ability to lift, carry, and move IT equipment, including servers and UPS batteries, weighing 50+ pounds
  
• Ability to bend, stoop, kneel, reach, and work in tight spaces such as under desks or in server racks
  
• Good hand-eye coordination for cable termination, hardware handling, and tool use
  
• Ability to stand, walk, and work in awkward positions for extended periods while troubleshooting
  

Why Work With Us?

• Competitive Pay
• Career advancement opportunities and career planning/certifications
• Incentive Plan for Employee and Client Referrals
• Technical certification & leadership training

MIS Solutions, Inc., is a high-growth, privately owned Managed IT Services Provider in Suwanee, Ga. For 27 years, we have helped small and medium businesses by delivering technology solutions to complex business problems. MIS Solutions was founded on the call to serve, built by developing long-term relationships with clients, and grown by an intense desire to deliver great value at every interaction. MIS team members make our company what it is. We are an EOS company and take pride in attracting and retaining people who are professional, skilled, and focused on results. We love to serve others and demonstrate servant leadership in the products, services, and solutions we provide and the way we market, sell, communicate, and develop relationships.