Senior Product Manager, Enterprise

Job Description

Job Description

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.

Join us in shaping the future of hospitality!

About the Role

We are seeking a Senior Product Manager, Enterprise to lead product initiatives targeting Canary’s most strategic customer base. In this role, you will focus on building products for the world’s largest hotel chains, creating scalable solutions that operate seamlessly across thousands of properties. You will advocate for the unique needs of global enterprise customers while working in a fast-growing startup environment. Collaboration with Sales, Marketing, Customer Success, Engineering, and Design teams is essential to deliver high-impact outcomes.

If you excel at product strategy, customer empathy, technical problem-solving, and enterprise relationship-building, this position is a strong fit for you.

• Manage the end-to-end product lifecycle for products used by hotel chains worldwide, from strategy and roadmap development to execution and iteration.
• Collaborate with other product teams at Canary to represent enterprise customers’ needs, influence product roadmaps, and ensure that scale and quality meet the expectations of key clients.
• Serve as the primary representative of the Canary product team for enterprise customers, balancing hands-on delivery with coordination across other product and engineering teams.
• Partner with Sales, Marketing, and Customer Success teams to define product narratives, support global rollouts, and turn enterprise feedback into actionable product improvements.
• Develop a deep understanding of the relationship between hotel brands and their property portfolios, identifying and delivering product solutions that add value to both parties at scale.
• Prioritize effectively and utilize data, intuition, and storytelling to align stakeholders and drive outcomes quickly.

• Five or more years of product management experience, ideally in B2B SaaS, with a track record of launching successful features that deliver measurable results.
• Strong product intuition and customer empathy, with the ability to work within hotel corporate offices to identify value problems and deliver high-quality, scalable solutions.
• Ability to perform across enterprise functions, including: Account management: Serve as the primary Canary representative on calls with enterprise customers; Solutions architecture: Communicate complex product ideas involving multiple integration touch points; Product analytics: Leverage BI tools, SQL, and Python for data analysis.
• Demonstrated success leading large, cross-functional initiatives involving three or more engineering teams and multiple go-to-market partners.
• Comfortable working in a high-growth, fast-paced startup environment with shifting priorities.
• Excellent communication and stakeholder management skills, with the ability to distill complex problems into clear, actionable plans.
• Bonus: Previous experience building customer-facing products for large enterprise clients (e.g., Fortune 500). Comfortable reviewing technical documentation with their engineers and delivering presentations to their executives.

We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.