Employee Benefits Account Manager

Employee Benefits Account Manager

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and employs over 17000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.

Job Summary:

• The Account Manager (AM) is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate efficient and effective responses. This role requires subject matter expertise in client services and coordination accurate insurance processing and customer experience delivery.

Responsibilities:

• Leverage knowledge and expertise in client services insurance processing and customer experience to develop coach and assist Account Associates and other team members.

• Assists Producers and Account Executives with Client service commitments.

• Ensures service standards are met trends are identified and process improvements are implemented on the team.

• Functions as the day-to-day customer contact and focuses their time on trouble shooting issues and helping the client make well-informed decisions that position the client for success.

• Manages the new business and renewal process as well as oversees day to day client changes.

• Accountable for client service delivery through:High and/or increased client retention Rounding of accounts Referrals and Uneventful renewals

• Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information and insurance markets for a timely response of quotes.

• Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan and the plan is executed. Creates accurate proposal/deliverable for the Producers and Service Teams to utilize at client renewal meeting.

• Reviews quotes for accuracy against supporting documents. Negotiates additional coverage/price with the underwriter.

• Quickly and accurately completes the renewal bind processes and checklist and ensures all aspects of the renewal are completed and documented within the file.

• Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests.

Requirements:

• Current Insurance License in Property & Casualty and/or Health & Life for the state in which your agency office is located preferred

• Must be comfortable in an electronic environment with strong computer skills.

• Strong working knowledge of Word PowerPoint and Excel.

• Excellent people skills and ability to work well in a team environment.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

Education/Experience:

• High school diploma (college preferred)

• Bachelors Degree in a Business or related field OR equivalent relevant experience

• A minimum of 3 years experience within the insurance industry or business-related experience

Physical Demands:

• Position entails long periods of remaining stationary whether in a seated or standing position

• Must have access to a reliable source of transportation. Some travel may be required.

• Frequent and extended screen exposure and a large amount of typing

Benefits & Perks:

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs

• Offering hybrid work option

• Opportunities for Growth

• Parental Leave

• Generous time away

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us:

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including:

• Physical Wellness: Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy .

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice .

Welcome your new opportunity awaits you.

Required Experience:

Manager