Field Service Technician

Field Service Technician

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Pay Range

Base pay: $50,000 - $70,000 per year.

Benefits

• Free Life Insurance
• Free Short and Long Term Disability
• Health Insurance
• Dental and Vision Insurance
• Flexible Spending Plans (Health and Dependent Care)
• 401(k) Employer Matching
• Paid Vacation and Holidays

Minimum Requirements

• Valid driver’s license and ability to drive long distances daily.
• Must pass initial hire physical and annual drug test.
• Strong mechanical knowledge.
• Ability to create and compose written material.
• Available to work on projects at various Paper mill sites throughout the United States.
• Working knowledge of Word, Excel, and Outlook.
• Knowledge of design techniques, machines, tools, and principles involved in precision technical plans, including reading and interpretation of blueprints and drawings.
• Physically able to sit for long periods, crouch and stand; able to frequently lift and carry up to 90 lbs.
• Strong interpersonal and communication skills.
• Ability to troubleshoot and problem-solve basic and advanced mechanical problems.

Preferred Requirements

• Technical degree or related experience in paper-related field.
• 5 years’ experience in maintenance work/paper millwright field.
• Knowledge of principles and methods for promoting and selling products and services.
• Understanding of pulp and paper process and how automation equipment interacts with the process; winder-related experience preferred.

Working Conditions

This position requires significant travel in a vehicle (50% - 70%) with overnight stays. Company car, cell phone, and all tools are provided. Requires working in Paper and Converting mills, with no air conditioning and loud noise. Requires wearing ear, eye, and foot protection always.

Principal Job Duties and Responsibilities

• Establish and maintain interpersonal relationships with customers.
• Inspect, service, and repair equipment and provide training on equipment use at the customer’s facility.
• Promote and sell JSI related products and services to all affiliated accounts.
• Help develop best practices and continually work on processes to find new and better ways to improve quality and service.
• Work safely and maintain current safety cards for all paper mills that are serviced.
• Present and promote company products and services to current and potential customers; recommend products based on customer needs and interest.
• Assist customers in problem solving and provide valuable solutions.
• Perform Turn-Up Tape machine installs, audits, and tape track adjustments.
• Prepare a variety of status reports, including weekly schedule, call reports, field service reports, machine profiles, quote follow-up reports, and weekly expense reports; forward to Service Manager.
• Communicate new products and service opportunities, special development information, or feedback gathered through field activity to Service Manager.
• Attend scheduled winder shutdowns as scheduled by Slitter Solution Coordinator.
• Maintain slitter inventory at each machine and report quarterly to Slitter Solution Coordinator.
• Work on and repair mechanical and hydraulic systems.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Engineering and Information Technology

Industries

Paper & Forest Products