Technical Analyst (268878)

Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Technical Analyst

Duration: 4 months contract (possible to hire or extension)

Location: Hybrid in Atlanta, GA 30328

Pay Rate: 61/hr

Must Haves:

• Target 5 Years of experience

• Technical knowledge of collaboration tools and AI Assistants

• Ability to create clear and user-friendly documentation

• Training and facilitation expertise

• Analytical and problem-solving abilities

• Strong communication and engagement skills

• Possess a change management and enablement mindset

Job Description:

• The Technical Analyst – User Enablement provides frontline support, documentation, and training to help team members effectively adopt and leverage collaboration tools (Microsoft 365, Teams, SharePoint, OneDrive, Outlook) and AI productivity assistants (Copilot).

• This role bridges technical expertise and user experience, ensuring smooth adoption, improved productivity, and a culture of digital enablement across the organization.

Responsibilities:

Documentation & Knowledge Management

• Create and maintain clear, user-friendly guides, FAQs, and training materials.

• Develop quick-reference sheets, video snippets, and visual aids to simplify adoption.

• Keep knowledge bases current as tools and policies evolve.

Training & Enablement

• Act as a Copilot and collaboration tools evangelist—driving awareness and best practices.

• Deliver virtual and in-person training sessions tailored for different user groups.

• Build scenario-based learning exercises to demonstrate practical use cases.

Analytics & Feedback

• Provide insights to leadership on training effectiveness and opportunities for improvement.

• Collect and incorporate user feedback into documentation and training cycles.

• Use ticket data, usage reports, and adoption metrics to identify trends and pain points.

Change Adoption & Continuous Improvement

• Communicate the “value story” of collaboration platforms and AI assistants.

• Partner with change management teams to encourage adoption of new tools and features.

• Stay ahead of platform updates and proactively prepare user-facing materials.

Preferred:

• Understanding of AI/ML concepts as they relate to productivity.

• Prior experience in IT support, technical training, or user enablement.

• Familiarity with ITSM tools (ex. ServiceNow).

• Proficiency in Microsoft tools and applications and enterprise security policies.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.