Technical Support Specialist
IDR is seeking a Technical Support Specialist to join one of our top clients in Gainesville, GA . This role is perfect for individuals passionate about enhancing online learning experiences and supporting educational technologies. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Technical Support Specialist:
- Collaborate with our client's team to support and enhance distance education technologies, primarily using Blackboard LMS.
- Provide technical assistance and resolve issues related to videoconferencing tools like WebEx and productivity software such as Microsoft Office 365 or Google Apps for Education.
- Engage in strategic planning and process improvement initiatives to advance distance education programs.
- Conduct training sessions and assess the technology needs of instructional staff to ensure effective support.
Required Skills for the Technical Support Specialist:
- Associate's degree in a related field with three years of relevant experience, or equivalent experience in lieu of a degree.
- Proficiency in Blackboard LMS and experience with help desk ticketing systems.
- Familiarity with videoconferencing software and productivity tools.
- Experience in K-12 or TCSG systems is highly recommended.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry
- Experience in 4 major markets
- Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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