Veterinary Receptionist - Overnights & Weekends required (Part-Time)

Department: Receptionists

Location: Sandy Springs, Georgia

Description

Join a Fast-Paced Emergency Veterinary Hospital in Sandy Springs, GA

Animal Emergency Center of Sandy Springs (AEC Sandy Springs) is a dedicated emergency and critical care veterinary hospital serving the greater Atlanta area. We provide compassionate, high-quality after-hours emergency care when pets and families need us most.

We are currently hiring a Part-Time Veterinary Receptionist / Client Service Representative (CSR) with availability for overnight and weekend shifts . This is an ideal opportunity for experienced veterinary or healthcare client service professionals who thrive in fast-paced ER medicine and bring empathy, composure, and professionalism to high-stress situations.

Understanding Our Hospital Schedule (Overnights & Weekends Are Essential)

AEC Sandy Springs operates on a unique emergency schedule:

Full 24/7 continuous operation:
Thursday at 6:00 PM through Tuesday at 8:00 AM

After-hours emergency service only:
Tuesday 6:00 PM – Wednesday 8:00 AM
Wednesday 6:00 PM – Thursday 8:00 AM

The hospital closes Tuesday morning at 8:00 AM and reopens Tuesday evening for overnight emergency service. Full continuous operations resume Thursday at 6:00 PM.

This position requires reliable availability for overnights, evenings, weekends, and holidays, as these are our highest-volume and most critical care periods .

If you are not comfortable working overnight or weekend shifts, this role will not be the right fit. Emergency medicine depends on team members who are fully committed to after-hours care.

Your Impact in Emergency Veterinary Medicine

In an ER setting, a Veterinary Receptionist is far more than administrative support. You are:

• The first voice families hear during a crisis
• The calm presence when emotions are high
• The bridge between medical urgency and compassionate communication

Success in this role requires emotional intelligence, composure, efficiency, and genuine empathy.
Key ResponsibilitiesEmergency Intake & Client Triage Support

• Greet and assess incoming emergency patients
• Identify urgent (“stat”) cases and communicate immediately with medical staff
• Maintain calm and control during high-stress arrivals

Compassionate Client Communication

• Support pet owners through medical emergencies and difficult decisions
• Provide clear explanations regarding processes, estimates, and hospital flow
• Assist during sensitive end-of-life situations with discretion and respect

Front Desk & Administrative Excellence

• Manage multi-line phone systems and high call volumes
• Accurately document medical records and client information
• Process payments and maintain financial accuracy
• Keep the reception area organized and professional

Team Collaboration

• Work closely with veterinarians and technicians in a fast-paced ER environment
• Support patient flow and communication between departments
• Contribute to a culture of respect, accountability, and teamwork

What We're Looking For

Required:

• High School Diploma or equivalent
• Reliable availability for overnight, evening, and weekend shifts
• Ability to lift 30–50 pounds
• Strong dependability and punctuality

Highly Preferred:

• Experience as a Veterinary Receptionist or Veterinary CSR
• Experience in emergency veterinary medicine or human healthcare
• Background in high-volume medical or hospital environments

Core Traits for Success:

• Calm under pressure
• Exceptional communication skills
• Deep empathy and emotional maturity
• Strong multitasking ability
• High attention to detail
• Professional demeanor in emotionally intense situations

Emergency medicine is not routine. It is unpredictable, fast-moving, and deeply meaningful. We are seeking individuals who respect that responsibility.

Why Join AEC Sandy Springs (Part-Time)?

Even in a part-time capacity, you will gain:

• Flexible scheduling that supports work-life balance
• Hands-on experience in emergency and critical care medicine
• Exposure to complex cases that accelerate professional growth
• Ongoing training and development opportunities
• Career advancement pathways within the Innovetive Petcare network
• Employee pet care discounts
• A mission-driven, supportive team culture

This role offers more than hours — it offers impact, growth, and the opportunity to be part of life-saving care.
Ready to Make a Difference After Hours?If you are seeking a part-time overnight or weekend veterinary receptionist job in Sandy Springs or the Atlanta area , and you bring compassion, professionalism, and resilience to critical moments, we want to hear from you.

Apply today to join the Animal Emergency Center of Sandy Springs and support pets and families when they need it most.