Director of Digitization Services

Location: Duluth & Suwanee, GA (Onsite, Full-Time) 

Who We Are 

At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with leading brands, sports teams, and organizations to safeguard priceless materials and bring them to life in ways that inspire connection. We preserve history, we preserve generations’ legacy, and we preserve our clients’ most valuable collections with care and purpose. Our work is about honoring the past while making it meaningful for today and relevant for the future—helping people and organizations celebrate where they’ve been and envision where they are going. 

PURPOSE

The Director of Digitization Services oversees the planning and execution of digitization projects including media conversion and ensures that all projects follow contractual requirements, client expectations, and that they remain within the prescribed budget and timeline. This position will also oversee the development of new digitization capabilities as needed. The Director of Digitization Services reports to the Managing Director of Archival Operations and also works collaboratively with the entire executive team and other department heads, as well as with Business Development and Client Services teams.

RESPONSIBILITIES

• Direct, plan and manage deployment of our digitization strategy across multiple clients, including overseeing technology research, purchasing, and implementation.
• Develop and implement digitization workflows focusing on expediency and efficiency
• Manage departmental personnel and inter-departmental relationships
• Oversee internal digital storage needs and systems
• Conduct and oversee the processes for 100% Quality Control on all output from Digitization Services
• Perform employee evaluations, training and conflict resolution
• Responsible for all equipment performance, maintenance and upgrades
• Ensure contract compliance and proper reporting for profitability analysis, and efficiencies
• Develop and maintain system reporting as needed, including analytics and reporting of metrics
• Serve as our liaison with technology vendors, including taking responsibility for on-time delivery of deliverables and projects
• Project manage and assist in providing logistical and operational support for various client projects
• In cooperation with our Client Services team, provide client updates, participate in client meetings, and ensure client approval of content being digitized
• Keep informed of latest digitization technology trends and innovations
• Ensure that projects are delivered on time and within budget, including working with senior level leadership to accurately estimate new projects and managing client support (including occasional off-hours response on business-critical needs)
• Respond to Business Development inquiries and assist with writing scopes of work and estimating digitization projects.
• Serve as the main point of contact for clients with digitization projects, ensure contract compliance and customer satisfaction of all deliverables.
• Direct and schedule all photography projects including projects at client locations and 3D photography
• Develop new digitization or photography capabilities based on client needs or business development.
• Responsible for all media conversion projects including cost estimation, liaising with the Heritage Werks media conversion partner, delivering and retrieving the client’s media materials, conversion partner invoices, and determining project final cost.
• Assist with other duties as assigned based on operational/business needs.

Requirements

QUALIFICATIONS

• 5-7 years of experience in collaborating with development teams
• Strong technical awareness and background
• Excellent leadership, communications and presentation skills
• Proven strong work ethic with dedication to delivering quality work that consistently exceeds expectations
• Demonstrate business acumen and the ability to apply technical solutions to solve business problems
• Ability to prioritize and manage multiple projects simultaneously with high attention to detail and accuracy
• Experience managing employees, technicians and technical vendors
• Ability to excel in a deadline-oriented, dynamic, fluid environment that values creative problem solving, ownership, and collaborative teamwork
• Experienced with both Windows and Macintosh computer platforms (preferred)

COMPETENCIES

• Client Orientation
• Company Orientation
• Managing
• Developing Employees
• Delegating
• Attention to Detail
• Integrity
• Business Orientation
• Controlling Progress
• Focus on Quality

Benefits

Why Join Heritage Werks? 

• Collaborative, forward-thinking culture rooted in inclusivity, integrity, and respect 

Competitive benefits including: 

• Health Care (Medical, Dental & Vision) 

• Retirement Plan (401k, IRA) 

• Paid Time Off & Holidays 

• Family Leave (Maternity & Paternity) 

• Short- and Long-Term Disability 

• Life Insurance (Basic & Voluntary) 

• Training & Development 

• Wellness Resources 

Equal Opportunity Employer

Heritage Werks is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Heritage Werks is committed to providing veteran employment opportunities to our service men and women.