Server

Job Description

Job Description

Description:

Hearth Pizza Tavern in Sandy Springs is Looking for Outgoing, Dynamic, Energetic Servers to Join Our Team!

Hearth Pizza Tavern is a place like no other. All fresh, oven-fired pies with a wide selection of beers, wines, and spirits. All of our food is fresh and made in our own kitchen, right down to homemade dough, cheeses, and toppings. Top-shelf food with a tavern feel. Guests will enjoy what we like to call “Hearth-Fired Happiness.”

The ideal candidate is a hard worker, a self-starter, maintains a strong work ethic, and possesses the intangibles we are looking for: helpful, kind, fun to be around, and guest-obsessed. Having extensive knowledge of beer, liquor, wine, and cocktails is essential. A minimum of two years of high-volume serving experience is preferred. We work hard, we’re there for one another, and we take care of our guests. We strive every day to provide a fun and safe atmosphere and deliver a phenomenal dining experience for all who walk through our doors. In the simplest of terms, if you’re looking for a great place to work with a great clientele, a high level of consistency, and the support of your peers and management, this is the opportunity for you.

Availability: AM and PM Shifts - Weekends are a MUST!

Pay: $2.13 an hour plus tips

Job Responsibilities (include but are not limited to):

• Set dining area for service; condiments, candles, napkins, service plates, and utensils, per restaurant standards.
• Follow sanitation, safety, and the company’s Alcohol Awareness policy.
• Keep an eye on patron intoxication levels and respond appropriately
• Following the 10 Steps of Customer Service.
• Follow first-time guest procedures.
• Greet tables promptly
• Memorize the menu for on-demand recitation and questions about ingredients. Answer questions about menu items
• Gracefully suggest/upsell additional menu items, such as cocktails, specials, and desserts.
• Accurately take customer orders and relay them to the kitchen staff. Communicate with kitchen staff to ensure timely delivery of food.
• Serve food and drinks to guests in a timely and professional manner
• Check on guests throughout their meal to ensure satisfaction. Prebus as needed.
• Handle cash and credit card transactions accurately. Follow the company's cash handling policies.
• Close out all checks at the end of every shift
• Maintain a clean and organized dining area, server stations, and drink stations.
• Offer special assistance to patrons with specific needs, such as highchairs for children
• Operate the drink fountain and coffee station. Pick up bar orders from designated areas.
• Use the POS system accurately
• Perform side work and side duties as assigned
• Prebus
• Properly open and pour wine at the tableside
• Thank guests for dining with you and invite patrons to return
• Perform daily/weekly/monthly cleaning tasks as needed or directed by the manager.
• Adhere to grooming and appearance standards consistently - follow Dress Code.
• Promptly address customer service issues and refer to management when necessary