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Intake Specialist

Washington Legal Group
Atlanta, GA
We are currently seeking an On-site Legal Intake Specialist to serve as the first point of contact for prospective clients. You will be the voice of the firm, listening with empathy, capturing critical information, and helping guide individuals toward the legal help they need. Position Overview In this full-time, On-site role, you’ll handle inbound inquiries, assess case viability, and ensure a seamless intake process that reflects the professionalism and care Washington Legal Group is known for. You’ll work closely with attorneys and staff to keep cases moving forward and ensure clients feel supported from the very first interaction. Key Responsibilities: • Respond promptly to inbound calls, emails, and web inquiries from potential clients • Conduct intake interviews and gather key information about the legal matter • Pre-screen cases for eligibility using firm guidelines • Accurately input data into CRM and case management software • Clearly explain the next steps in the legal process and maintain follow-up communication • Coordinate closely with attorneys and team members to ensure timely responses and smooth transitions • Maintain confidentiality and deliver a compassionate client experience Qualifications and Skills: • 1+ year of experience in legal intake, customer service, or a client-facing support role • Excellent verbal and written communication skills • Strong emotional intelligence with the ability to handle sensitive conversations professionally • Extremely organized and detail-oriented • Comfortable working independently in a remote environment • Familiarity with legal software such as Clio, Lawmatics, or similar tools is a plus • Reliable internet and a quiet, professional remote workspace • Availability to work On-site in the Atlanta offices. Compensation $20 - $25 hourly About Washington Legal Group Washington Legal Group, LLC is one of Georgia’s most innovative and fastest-growing law firms, located in the heart of Atlanta and founded by former judge Attorney Quinton G. Washington. With over 50 years of combined experience, our attorneys are passionate about justice, public advocacy, and community engagement. Our practice focuses on personal injury, family law, business litigation, and government affairs, and we approach every case with empathy, dedication, and strategic legal insight. Responsibilities: Key Responsibilities: • Respond promptly to inbound calls, emails, and web inquiries from potential clients • Conduct intake interviews and gather key information about the legal matter • Pre-screen cases for eligibility using firm guidelines • Accurately input data into CRM and case management software • Clearly explain the next steps in the legal process and maintain follow-up communication • Coordinate closely with attorneys and team members to ensure timely responses and smooth transitions • Maintain confidentiality and deliver a compassionate client experience Qualifications: Qualifications and Skills: • 1+ year of experience in legal intake, customer service, or a client-facing support role • Excellent verbal and written communication skills • Strong emotional intelligence with the ability to handle sensitive conversations professionally • Extremely organized and detail-oriented • Comfortable working independently in a remote environment • Familiarity with legal software such as Clio, Lawmatics, or similar tools is a plus • Reliable internet and a quiet, professional remote workspace • Availability to work On-site in the Atlanta offices. About Company: Washington Legal Group, LLC is one of Georgia’s most innovative and fastest-growing law firms, located in the heart of Atlanta and founded by former judge Attorney Quinton G. Washington. With over 50 years of combined experience, our attorneys are passionate about justice, public advocacy, and community engagement. Our practice focuses on personal injury, family law, business litigation, and government affairs, and we approach every case with empathy, dedication, and strategic legal insight.
Posted 2025-08-27

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