Patient Representative
SouthCoast Health is looking for a Full-Time Patient Representative for our Cardiology Department
SouthCoast Health is seeking a Full-Time Patient Representative to join our Cardiology office. As one of the first and last points of contact for our patients and their families, you will play a vital role in creating a welcoming and professional experience that reflects the quality of care we provide.
Key Responsibilities
- Warmly greet and assist patients and visitors in a courteous, professional manner.
- Provide clear directions, information, and assistance as needed.
- Monitor physician schedules and communicate wait times to patients.
- Collect co-pays and manage patient check-in and check-out procedures.
- Protect patient confidentiality and ensure compliance with privacy standards.
- Follow clinic protocols and notify appropriate personnel during emergencies.
Qualifications
- High school diploma or equivalent required.
- Minimum of one year of customer service experience (healthcare experience preferred).
- Professional communication and interpersonal skills.
- Strong organizational skills with the ability to prioritize tasks.
- Proficiency with computer systems and office software.
- Knowledge of customer service best practices.
Education/ Experience : High school diploma or equivalent. Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting. Computer experience.
Benefits: Health, dental, vision, life, long term disability, PTO, holidays, 401K with employer contribution, and supplemental insurance.
DFW, EEO, MFDV
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