E-Commerce Manager

E-Commerce Manager

Find your more with Mohawk!

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our people.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Come find your “more” with Mohawk!

What we need:

The E-Commerce Manager is a leading performer that manages E-Commerce projects and processes by leveraging creativity and comprehensive operational understanding. This role plans, designs, develops, and executes the organization’s e-commerce plan for assigned product units by establishing effective strategies and using data-driven decisions to optimize performance.

What you’ll do:

• Lead the planning, execution, and implementation of strategic e-commerce programs and initiatives to drive business growth and enhance the online shopping experience.
• Responsible for driving profitable growth and expanding Mohawk's digital presence across key retail partners including Amazon, Wayfair, Costco, Home Depot, and Lowe's.
• Lead end-to-end e-commerce strategy encompassing assortment optimization, competitive pricing and promotion management, and best-in-class digital merchandising to maximize market share and revenue performance.
• Define project scope, objectives, and deliverables in collaboration with stakeholders and project teams.
• Collaborate with cross-functional teams including Marketing, Merchandising, Product Management, IT, and Finance to ensure alignment and successful execution of e-commerce programs.
• Serve as a liaison between business stakeholders and technical teams to translate business requirements into technical solutions.
• Identify opportunities for improving our e-commerce platforms, website functionality, and user experience to drive increased traffic, conversion rates, and customer satisfaction.
• Work closely with IT and development teams to prioritize and implement platform enhancements and updates.
• Establish key performance indicators (KPIs) and metrics to measure the success of e-commerce programs and initiatives.
• Monitor program performance and provide regular updates and reports to stakeholders, identifying trends, insights, and areas for improvement.
• Leverage creativity and comprehensive process, technical, or operational understanding to resolve a wide range of issues.
• Creatively and strategically support key business objectives and contribute to departmental strategy and goal development.
• Participate in and manages large, cross-functional projects or initiatives with strategic importance.
• Perform high-level critical thinking, detailed information gathering, and application of business knowledge.
• Proactively investigate and/or lead investigations of alternative approaches, technologies, or partnerships.
• Collaborate with and may lead functional or cross-functional teams to generate solutions to complex problems.
• Perform other duties as needed.

What you have:

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 6-8 years’ relevant experience or equivalent education and/or experience.

What you’re good at:

• Strong knowledge of e-commerce merchandising, content optimization, search visibility, and conversion drivers across digital retail platforms
• Knowledge of budgeting and expense control.
• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Recognized cross-functionally as an expert within one or two subject matter areas.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• Exceptional relationship-building and influence skills with ability to partner effectively with external retail stakeholders and drive internal buy-in for digital innovation and experimentation, while navigating the unique complexities of selling flooring online (shipping logistics, visualization challenges, long purchase cycles)
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

What else?

• Temporary indirect reporting relationships may exist while working as Project lead. May be required to act in senior role, providing task related advice and direction to junior team members.

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Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.