HVAC Installation Coordinator

Job Description

Job Description

Find your Limitless with Reliable

By joining Reliable as an HVAC Installation Coordinator, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliable, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

Summary

The Install Coordinator is accountable for assisting in all aspects of the department: regarding paperwork and data entry and continually improving the efficient operations of all HVAC installations. The hours for this for this role are Monday - Friday , 9AM – 6PM and alternating Saturdays.

Essential Functions

• Coordinate installation appointments directly with sales team
• Modify quotes and Invoices for jobs and orders
• Dispatch of installs -Setting out schedules of jobs working closely with HCA and install crews
• Install Daily Count Reporting
• Create lists and dispatch runners for new and current installs
• Contacts customers to advise of ETA of technicians and makes post install follow ups
• Provide timely resolutions to customer requests and inquiry
• Install related light accounting to include but not limited to receiving payment from install crews, writing up and confirming finance contracts, call customers for payment
• Data entry for equipment registration and entry of model and serial numbers in customers' file
• Cover other administration duties while fellow team members are on leave
• Monitor and answer installation department dedicated phone line
• Safety initiatives – Inform team of updates internally and externally enforce policy
• Supports the Install Manager /Install Director
• Other duties as assigned
  

Qualifications

• HS diploma or equivalency
• Strong Initiative to drive growth through superior customer service
• An interest in working in a fast-paced environment focused on customer service
• A can-do attitude with a high degree of integrity, sense of urgency and attention to detail
• Basic computer skills including MS Office
• Excellent communication skills
• Excellent analytical skills

“Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable).

Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.”