Customer Success and Implementation Specialist - Remote

ABOUT US

We are a passionate national non-profit organization dedicated to improving health outcomes and creating opportunities for youth, families, and communities. Our mission is to promote equity and justice by understanding and addressing the ways health and education outcomes are shaped by the complex interactions between individuals and their environments. As a dynamic, learning-focused organization, we embrace diversity, inclusion, and continuous growth both internally and in our external partnerships. We're looking for individuals who share our commitment to health equity, social justice, and lifelong learning.

OUR IMPACT

We envision a world where everyone has access to the information, skills, and opportunities to lead healthy lives. Through our efforts to reduce disparities and increase equity in health and education, we support our partners in advancing health equity for youth, families, and communities both across the United States and globally.

We bring this vision to life by bridging innovation and research with practical solutions. Through program development, applied research, and evaluation, we drive scientific progress and expand our impact by building capacity and sharing knowledge.

YOUR ROLE
As a Customer Success & Implementation Specialist, you will be a key member of our team, reporting to the Director of Product Sales and Marketing. You will play an important role in supporting our school-based customers and internal sales teams, ensuring that they have a smooth and successful experience with our integrated digital products. Your work will include managing customer onboarding and training processes, as well as troubleshooting and resolving customer inquiries related to websites, subscriptions, and products. You will collaborate with internal teams to guarantee that our customers' needs are met.

This is a remote position and can be based anywhere in the United States.

CULTURAL ATTRIBUTES WE VALUE
Strong communication and relationship-building skills, with an emphasis on integrity, courtesy, and diplomacy.
A willingness to listen and understand others' perspectives to support our shared mission.
The ability to work both independently and as part of a team to achieve goals and meet deadlines.
Comfort with using technology to maintain effective communication with colleagues and partners, whether local or remote.
A proactive, self-motivated approach to managing tasks and prioritizing in a fast-paced environment.
A curious mindset, eager to learn and find solutions to challenges that arise.
QUALIFICATIONS FOR SUCCESS

A BA/BS degree in a related field is preferred, or equivalent experience.
At least 2 years of professional experience in customer success, technical support, or administrative roles, ideally in the education technology or SAAS sectors.
A customer-focused mindset with a keen eye for detail and an enthusiasm for enhancing the customer experience.
An agile, data-driven approach to supporting customer needs.
Ability to thrive in the fast-paced, evolving environment of a non-profit.
Proven multitasking, prioritization, and time management skills.
Strong relationship-building abilities with integrity, reliability, and a collaborative spirit.
Proficiency in Microsoft 365 and relevant applications.
Experience with CRM platforms like Salesforce, HubSpot Service Hub, Jira Service Management, or similar systems is a plus.
Familiarity with K-12 school technology support is desirable.
Knowledge of e-commerce systems and event registration is a bonus.
Excellent written and verbal communication, with strong analytical skills.
A valid driver's license and proof of insurance may be required for occasional travel.
Employment Type: Full-Time
Salary: $ 66,000.00 75,000.00 Per Year