Service Logistics Manager
Responsible for overseeing reverse logistics operations, including core recovery, refurb coordination, and material movement optimization to achieve cost savings and improve service part availability.
Duties and Responsibilities:
- Oversee the end-to-end reverse logistics process including field returns, core recovery, depot routing, and vendor refurb coordination.
- Develop and enforce compliance programs to maximize recoverable core value and minimize field retention losses.
- Align with depot, procurement, and engineering teams to ensure returned materials are evaluated, repaired, or refurbished within SLA timelines.
- Create and track operational dashboards measuring turnaround times, recovery rates, repair yields, and cost-avoidance metrics.
- Partner with the Inventory Analyst to balance stock positions, forecast refurb supply, and support service readiness goals.
- Drive process improvement initiatives using Lean or Six Sigma principles to reduce waste, improve turnaround time, and increase recovery value.
- Support system automation and integration with Oracle for part traceability, RMA workflows, and refurbishment visibility.
- Own departmental budget, identify cost-saving opportunities, and report monthly savings tied to recovery and refurb activities.
- Work closely with Service, Procurement, and Finance teams to align return processes, cost allocations, and material disposition strategies.
- Ensure all reverse logistics activities comply with company policies and audit standards for serialized material tracking and financial reconciliation.
- Supervise Service Logistics Coordinators and Analysts, providing guidance, performance management, and professional development.
- Monitor and support all aspects of technician inventory administration, including receipts, usage, returns, tech-to-tech transfers, and inventory counts to ensure accuracy and accountability across the field network
- All other duties as assigned.
- Problem Solving – will need to promptly identify and resolve problems by gathering and analyzing information skillfully, developing alternative solutions, working well with others to implement solutions, and using reason while dealing with emotional topics.
- Customer Service – will need to manage difficult or emotional vendor situations, respond promptly to customer needs, solicit feedback from the customer, respond and request assistance when asked or needed, and meet commitments made to customers.
- Oral Communication – will need to speak clearly and persuasively in a positive manner, even in adverse situations, and listen and ask for clarification when needed.
- Teamwork – will contribute to building a positive team spirit.
- Attendance/Punctuality – will be at work and on time to work consistently and ensure work duties are covered when absent.
- Manage multiple employees, including coordinators and analysts
- Bachelor’s degree in supply chain, Logistics, or related field.
- 5+ years in service logistics or reverse logistics management preferred.
- Ability to sit and stay focused for long periods of time
- Vision correctable to 20/20
- Finger dexterity for keyboarding and computer usage
Recommended Jobs
Emergency Medicine Advanced Practice Clinician in Columbus, GA
Experience life outside the Atlanta metro area! Join our established emergency medicine (EM) team in Columbus, Georgia. St. Francis Hospital - Emory Healthcare is a highly rated hospital and is seeki…
Sales Coordinator
Are you looking for more? At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our t…
Physical Therapist / PT / PRN
Physical Therapist (PT)PRN Skilled Nursing Facility Marietta, GA The Physical Therapist evaluates and treats residents, under orders from a physician, through the use of a variety of therapeut…
Software Engineer (Hybrid) - 23438
At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hi…
CNA/Certified Medication Aide - 2nd Shift 7PM-7AM (ONLY)
Job Description Job Description About us Smyrna Village is a boutique personal care home specializing in memory care services. We are a family-oriented, clinically focused, and compassionate-c…
Working Operations Manager
FoxTrot Aviation Services is seeking a consistently hard working Operations Manager who is committed to reliable quality service, customer relationships, and building a rock steady team. Applicant…
Commercial Building Engineer
Job Description Job Description Commercial Building Engineer Location: Midtown Atlanta Pay: $22-$27/hour JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK: The Building Engineer is r…
RN - Labor & Delivery, Days, PRN
Business Unit : Name: Piedmont Rockdale Hospital, Inc
Welders, General Labors -Boiler - All Experience
Full job description The welder/fabricator will be responsible to weld/fabricate parts and assemblies of various material thicknesses and sizes. The welder/fabricator must have knowledge/experie…