Working Operations Manager

FoxTrot Aviation Services is seeking a consistently hard working Operations Manager who is committed to reliable quality service, customer relationships, and building a rock steady team.

Applicants must have a background in supervisory roles or management, be willing to perform very physical work, and have open schedule availability.

• The role is responsible for delivering reliable quality service to our customers (60% cleaning work / 40% office work). This means leading jobs daily to successful sign-off and FoxTrot standards.
  a. Lead aircraft CIC removal in cramped spaces while wearing bulky PPE
  b. Operate buffing machines, carpet cleaning machines, ladders, and lifts
  c. Complete checklists after every job to ensure quality control
  d. Organize the right-size team for cleaning aircraft of all shapes and sizes
  e. Ensure safety standards are upheld at all times during operations
  f. Manage inventory and place orders through the Logistics Manager
  g. Manage labor to align with customer demand and operational budget
  h. Track location revenue and partner with leadership to meet profitability targets
  i. Monitor and take ownership of site-level P&L performance
  Success metric is 100% checklist compliance and zero quality complaints
• Maintain and grow customer relationships through frequent communication with existing accounts, while expanding business by growing current accounts and identifying new opportunities. This includes setting and adjusting the daily schedule to meet customer needs.
  a. Personally connect with all customers daily to confirm aircraft scheduling needs
  b. Ensure the team has sufficient hours to meet set performance and financial goals
  c. Sell additional services to clients as needed, in coordination with the Program Manager
  d. Proactively communicate challenges and successes to leadership, with a focus on solutions

Success metric is hitting revenue and labor goals with high customer satisfaction

• Build a rock-steady team, with strong communication and collaboration with the home office.
  a. Maintain positive, daily communication with the team
  b. Set elevation goals (development plans) for each team member with leadership support
  c. Train team members in quality work, checklist use, and safety protocols
  d. Partner with the back office to post job ads, conduct interviews, and hire candidates who align with our five core values: GRIT, Solidarity, Client Focus, Safety, and Accountability. Coordinate with the back office to ensure timely badging and onboarding
  e. Complete disciplinary documentation as needed to support team accountability
  f. Complete call-off and tardy forms in real time to track attendance
  g. Advocate for raises and recognition for high-performing team members
  h. Support other teams and travel to other locations to strengthen our network
  i. Maintain the company vehicle and ensure regular upkeep
  Success metric is less than 35% annual full-time turnover at the location

The Operations Manager reports to the Regional Manager and works closely with the Aviation Supervisor and location leads to ensure 7-day-per-week coverage for FoxTrot's clients.

Skills

• 1) Lifting up to 50lbs, bending, and twisting
• 2) Working with a high level of detail 8 to 10 hours per day
• 3) Medically cleared to operate heavy machinery and perform all physical work
• 4) The candidate needs to be excellent at communication and available by a cell phone with a consistent number 24/7
• 5) The candidate must have a valid driver's license and reliable transportation to work, due to frequent changes in the client schedule

Due to airport badging requirements, the candidate must also:

• 6) Pass a basic background check
• 7) Passing a drug screening

Compensation

Non-Exempt

Medical/Dental/Vision/Life Benefits available after a 60 day probation

401K with company match available with 1 year seniority

PTO

Job Type: Full-time

Pay: $63,000-$65,000 yearly

The Culture

FoxTrot is not a typical service company. We are a highly aggressive, tight knit, caring group of action oriented individuals.

We are growing at 70%+ per year due to our excellent reputation and high standards. This job may not be right for someone with extensive outside commitments or side hustles. We need your full focus.

We are fearless; our team is relentlessly building new, and robust systems. It is up to you to provide feedback on these systems. Don't accept average, expect excellence from your leadership team.

The Rewards

Apply if you would like to contribute to building an organization that is large, great, and lasting. In the process, open your world up to extensive travel, learning opportunities, and career growth potential.

Start building your career today at FoxTrot Aviation.