Desktop Services Help Desk Support
Kforce has a client that is seeking a hybrid Help Desk Representative, Desktop Services to join their team in Atlanta, GA. The Desktop Services Help Desk Representative applies understanding and knowledge of information systems products and services to assist internal users. Primary Responsibilities:
- Identifies, investigates, and researches user questions and problems as well as recognizes, researches, isolates and resolves information systems problems
- Answers incoming calls and inputs information into the ticket tracking software
- Refers more complex problems to Level II Analyst
- High School diploma or GED
- Technical training and prior experience in computer troubleshooting and problem resolution
- Basic understanding of telecommunications, network and desktop functions, and strong customer service background
- Proficient in current Windows operating system
- Strong analytical skills
- Provides timely problem resolution
- Excellent verbal and written communication skills, good organizational skills, and the ability to multi-task
- Ability to work under limited supervision
- Relevant college coursework and certifications
- Remote PC support experience
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