Front Desk/Medical Assistant

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Job Overview

The Front Desk and Medical Assistant position plays a crucial role in facilitating the

seamless operation of the health center, ensuring exceptional patient experiences from

the moment they enter the facility. This blended role involves a combination of front

desk responsibilities, patient interaction, and medical assistant duties, contributing to

the overall mission of delivering quality healthcare to the community.

Duties and Responsibilities

1. Patient Interaction :

• Answers the main phone line, directs calls appropriately, and assists patients with inquiries.

• Greets and welcomes patients and visitors at the registration desk.

• Performs check-in procedures, updates patient information, and notifies clinical staff of patient arrivals.

2. Appointment Management :

• Schedules appointments and ensures accurate posting of encounter data.

• Processes payments, co-pays, and issues receipts using the clinic's billing system.

• Performs patient check-out procedures, including scheduling follow-up appointments.

3. Administrative Tasks :

• Conducts new patient registration, data entry of demographics, and verification of insurance plans.

• Refers patients for eligibility screenings and consults on high account balances.

• Prepares for the next day by printing appointment lists, confirming appointments, and updating patient records.

• Provides excellent customer service through various communication channels.

4. Workstation Maintenance :

• Maintains a clean and orderly work environment by performing daily cleaning of general areas.

• Ensures compliance with standards, procedures, and legal regulations.

• Safeguards patient confidentiality and follows HIPAA guidelines.

5. Training and Development:

• Receives clinic-specific training to enhance job performance.

• Demonstrates knowledge of PPE and complies with HIPAA regulations.

6. Medical Assistant :

• Assists medical providers, clinic staff, and clients under the direction of qualified healthcare professionals.

• Conducts patient intake, recording weight, height, and vital signs.

• Prepares treatment rooms, ensuring cleanliness and adequate stock of supplies.

• Cleans and sterilizes instruments following established protocols.

7. Clinical Support:

• Operates electrocardiograph (EKG) (on-the-job training provided) for routine diagnostic testing.

• Administers injections, draws blood, and performs routine laboratory tests.

• Participates in medical emergencies and provides support as needed.

8. Inventory Management:

• Maintains inventory levels and orders supplies as required.

• Manages databases on Excel and Athena to ensure accurate record-keeping.

9. Continuous Improvement:

• Actively seeks opportunities for professional growth and skill development.

• Adapts to changes in job responsibilities to meet the evolving needs of the health center.

Qualifications

• High school graduate or equivalent; preferred completion of an accredited medical assistant program.

• Current BLS/CPR certification. Experience in phlebotomy preferred.

• Strong communication skills for effective teamwork.

• Eager to learn and contribute to a patient-centered team.

• Excellent organizational abilities for multitasking.

• Computer-savvy with electronic healthcare records experience.

• Familiarity with medical terminology and equipment.

• Positive interactions with patients, visitors, and staff.

• Upholds absolute confidentiality in all clinic matters.

• Independent worker with good judgment and task completion skills.

• Adaptable to oral and written instructions.

• Comfortable with delegated duties, ensuring seamless workflow.

Job Types: Full-time, Part-time, PRN

Pay: $17.50 - $22.82 per hour

Expected hours: 12 - 36 per week

Schedule:

• Monday to Friday

Work Location: In person