Maintenance Technician

Job Description

Job Description

Position Purpose

Performs all scheduled and non-scheduled maintenance activities as required. Provide high-level customer service to residents. Ability to work as a part of the maintenance team and independently ensure the safety and integrity of the property.

Essential Responsibilities

• Diagnoses and performs minor and routine maintenance and repair such as electrical, plumbing, AC, heating, appliances, stairs, gates, fences, patios, railings, carpet, tile, flooring, gutter, lighting, fireplaces, ceiling fans, doors, cabinets, windows, locks, security systems, etc.
• Handles resident work orders in a timely manner.
• Performs unit make-ready repairs and services and restores to market-ready status in a timely manner.
• Utilize personal Smartphone as needed, taking residents’ calls through the answering service and responding in a timely manner to emergency maintenance calls.
• Assists in maintaining grounds and exterior building issues, including trash removal, pet waste, lighting issues, pool assistance, painting, power washing, snow removal, and other duties as needed.
• Assists in maintaining the interior of the building, including painting, cleaning, and other duties as needed.
• Other maintenance duties as assigned.

Licenses

• HVAC certification preferred.
• EPA license Type II or Universal preferred.
• OSHA 10-hour preferred.
• Certified pool operator license (CPO), preferred at properties with a pool, in compliance with state and municipal requirements. If not certified, the ability to become certified within the timeframe designated by the community manager.

Critical Key Performance Metrics

• Work Order per day average
• Work Order completion average - standard less than three business days.
• Make Ready turnaround time – Less than ten days

Job Specifications

• Prior experience (1-2 years) in related field preferred.
• Ability to provide personal hand tools for use at work.
• Smart phone required for use at work.
• Proactive attitude to assist the maintenance team to ensure that residents’ needs are met and prospects view an apartment community where they would like to live. Portrays a sense of urgency.
• Strong communication skills and behaviors that reflect Haley Residential’s core values. Portrays a “how can I help?” attitude.
• State driver’s license and working vehicle for business use.
• On-time, consistent attendance is an essential function of the position.

Physical Requirements (% of work time)

• Constant need to be on feet. (66-100%)
• Constant need to perform activities such as: (66-100%)

Bend/Stoop/Squat/Kneel

Perform routine maintenance.

Climb Stairs

To reach upper-level units.

Push or Pull

Move furniture, appliances, open and close doors, etc.

Reach Above Shoulder

Perform routine maintenance.

Climb Ladders

Perform routine maintenance.

Grasp/Grip/Turn

Handle tools and equipment.

Finger Dexterity

Handle tools and equipment.

• Constant need to lift or carry 1–25 lbs. (66-100%) Frequent need to lift or carry 25–50 lbs. (33-66%) Occasional need to carry 50–75 lbs. (1–33%)
• Constant need to see and observe. (66–100%)

Working Conditions

• Working both indoors and outdoors in any weather condition.

Disclaimer

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.