RN Patient Connection Center Triage

Piedmont Healthcare Inc.

Atlanta, GA

Overview: Under the supervision of the RN Patient Scheduler Manager, provides timely, efficient, and accurate triage response and documentation according to nursing standards and physician protocols. Evaluates patient needs, performs triage, other patient services and coordinates with other members of the clinical team at the supported ambulatory practice and operates within the scope of practice in the contact center setting. Maintains accurate and concise documentation within the medical records, assuring compliance within all guidelines. Schedules patients for visits as needed. Provides education of patient care, medication instructions, preventative services, diet and exercise, health promotion and all other medical needs as directed. Acts as a clinical resource to all other non-clinical connection center personnel. Responsibilities: Under the supervision of the RN Patient Scheduler Manager, provides timely, efficient, and accurate triage response and documentation according to nursing standards and physician protocols. Evaluates patient needs, performs triage, other patient services and coordinates with other members of the clinical team at the supported ambulatory practice and operates within the scope of practice in the contact center setting. Maintains accurate and concise documentation within the medical records, assuring compliance within all guidelines. Schedules patients for visits as needed. Provides education of patient care, medication instructions, preventative services, diet and exercise, health promotion and all other medical needs as directed. Acts as a clinical resource to all other non-clinical connection center personnel. Qualifications: Education

Graduate of an accredited school of nursing Required

Work Experience

3 years of professional nursing experience preferably in an ER, Critical Care and or Cardiovascular medical practice setting Required
Phone triage experience Preferred
Computer literate with the knowledge of EPIC and EMR Preferred
Ability to multi-task in a high paced environment with good organizational skills, attention to detail and ability to prioritize Required

Licenses and Certifications

RN - Registered Nurse - Georgia State Licensure and/or NLC/eNCL Multistate Licensure Required
BCLS - Basic Life Support Required

Business Unit : Company Name: Piedmont Healthcare Corporate

Posted 2026-06-11

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