Service Supervisor

Job Description

Job Description

ABOUT THE ROLE

The Service Supervisor is responsible to manage Service as it pertains to our dealers and customers. The Service Supervisor will maintain a level of efficiency in the production of our homes.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Evaluate and resolve problems that may need advice of supervisor.
• Phone interaction and customer relations with dealers, contractors and customers.
• Inspections - State, Legal and Consumer.
• Hire, lead, coach, supervise and mentor all Service staff.
• Approve all incoming invoices for payment.
• Responsible for all contractors and their service performance.
• To see that all service requests are dealt with as effeciently and quickly as possible.
• Assist Service Coordinator with difficult parts orders and work orders.
• Conduct consistent service meetings.
• Handle state inquiries and legal service problems, and coordinate scheduling of all work necessary to resolve SAA and legal service problems.
• Review all cash settlement offers after they are accepted and approve all cash settlement check requests.
• Review all Service Technician expense reports.
• Review all contractor bills.
• Make follow up calls to customers to make sure the service was done to their satisfaction. If not, have them put in writing what is left to do.
• Evaluate the time each service technician or contractor takes to make each repair.
• Review service reports: 1) frequency reports of service performed in 30 day intervals; 2) service technician schedules; and 3) unscheduled service.
• Make sure service files are complete and accurate.
• Work with production to assure high quality standards.
• Communicate with Dealers service policies and procedures.
• The ability to travel on occasion

MINIMUM QUALIFICATIONS

• 2 -3 year’s experience in a Service Manager position
• Construction experience in repair and installation of framing, plumbing, electrical, roofing, drywall, etc.
• Ability to walk, climb and lift loads of at least 50 lbs.
• Valid driver's license
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Team building/leadership skills
• Always maintain a professional appearance
• Ability to multi-task in a fast paced environment
• Ability to prioritize tasks, attention to detail and self-management
• Effective planning and organization skills
• Consistently provide excellence in Customer Service
• Strong communication skills, patience and empathetic outlook