Front Office Assistant

Job Description

Job Description

Job Title: Front Office Assistant

Location: MedLink Cleveland - Cleveland, Georgia

Organization: MedLink Georgia, Inc.

Job Type: Full-Time

About Us: MedLink Georgia is a community-based nonprofit organization providing high-quality, affordable primary care to patients across Northeast Georgia. At our Cleveland location, we serve a diverse population with a focus on accessible, compassionate family medicine.

Position Overview: MedLink Cleveland is seeking a reliable and customer-service-oriented Front Office Assistant to join our team. This role is the first point of contact for patients and plays a vital role in creating a welcoming, efficient, and organized front desk experience.

Key Responsibilities:

• Greet patients warmly and professionally upon arrival
• Manage check-in and check-out processes
• Schedule and confirm patient appointments
• Verify insurance coverage and update patient records
• Collect co-pays and outstanding balances
• Answer multi-line phone system and route calls appropriately
• Maintain patient confidentiality and adhere to HIPAA regulations
• Support clinic operations by collaborating with providers and clinical staff

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical front office or customer service role preferred
• Familiarity with electronic medical records (eClinicalWorks experience is a plus)
• Strong communication, organizational, and multitasking skills
• Ability to work well under pressure in a fast-paced environment
• Bilingual (English/Spanish) is a plus but not required

Why Join MedLink GA?

Competitive salary & benefits package

Supportive and team-oriented work environment

Opportunities for career growth

Meaningful work serving the local community

Join us at MedLink GA and make a difference in patient care!