Senior Operations Manager Home Care

Job Description

Job Description

Benefits:

• Team Outings
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Senior Operations Manager – Home Care Azalea Home Care | Lawrenceville, GA
Full-Time | On-Site Leadership Role
Schedule: Monday–Friday; occasional urgent client-care support

Compensation & Benefits
Base Salary: $75,000–$85,000, based on experience
Performance Bonus: Target $10,000, stretch up to $15,000 annually
Total Compensation Opportunity: $85,000–$100,000 annually

Benefits:
Health, dental, and vision insurance; 401(k); PTO; leadership development; supportive culture; direct executive access; and growth path.

Azalea Home Care is seeking a hands-on Senior Operations Manager to lead day-to-day operations. This role ensures clients are staffed, caregivers are supported, schedules run smoothly, and issues are resolved before they grow.

This is a high-impact leadership role for someone who understands home care and can bring structure, accountability, and consistency to daily operations. The Senior Operations Manager will work closely with the CEO and Director of Strategic Development to strengthen workflows, communication, team accountability, and care delivery as Azalea continues to scale.

Bonus Structure Includes
Bonus eligibility is tied to:

• 95%+ shift coverage
• Fewer caregiver call-outs and no-shows
• Improved caregiver reliability and retention
• Timely start of care for new clients
• Completed handoffs between key departments
• EVV and documentation readiness before billing deadlines

Key Responsibilities

• Lead daily scheduling and staffing for home-based and facility-based client cases
• Ensure shifts are staffed, confirmed, monitored, and escalated when coverage risks arise
• Manage caregiver call-outs, coverage gaps, last-minute changes, and real-time staffing adjustments
• Hold scheduling accountable to coverage, advance confirmations, call-out response, overtime control, and client disruption metrics
• Serve as the operational bridge between intake, recruiting, onboarding, scheduling, EVV, billing, payroll, and care delivery
• Monitor intake-to-care from referral through caregiver matching, scheduling, start of care, and billing readiness
• Implement workflows, SOPs, handoff checklists, escalation protocols, and KPI tracking with leadership
• Act as escalation point for scheduling issues, caregiver reliability concerns, client/family complaints, and recurring breakdowns
• Coordinate with billing and payroll to keep scheduling data, EVV records, visit confirmations, and exceptions accurate

What Success Looks Like

• 95%+ of shifts are consistently covered
• Same-day call-outs are handled quickly with minimal missed care
• Routine new clients begin care within 48–72 hours after intake, authorization, care requirements, and scheduling needs are complete
• Caregiver reliability, communication, and retention improve
• Required handoffs, EVV exceptions, and operational documentation are completed on time
• Leadership is pulled into fewer routine operational fires

Qualifications

• 3+ years of relevant experience required; 3–5 years preferred in home care, home health, healthcare operations, healthcare staffing, or similar
• Experience with scheduling, staffing, caregiver coordination, client service, and daily operations
• Understanding of intake, onboarding, scheduling, EVV, billing, payroll, and caregiver communication in home care
• Experience managing call-outs, coverage gaps, urgent staffing needs, and client/family escalations
• Strong leadership, organization, problem-solving, decision-making, and communication skills
• Comfortable using data to manage performance and improve operations
• Experience with home care software, EVV, Medicaid, private duty care, facility staffing, or payer documentation preferred
• Hands-on, proactive, steady under pressure, and comfortable stepping into operational details when needed

Growth Opportunity

• Growth path to Director of Operations as Azalea scales, helping build scheduling, SOP, KPI, EVV, and cross-department systems.