Client Care Specialist Manager

Client Care Specialist Manager

Total Veterinary Care (TVC) is looking for a full-time Client Care Specialist (CCS) Manager to join our growing veterinary team in Buford, GA. This role is perfect for someone who enjoys leading people, helping clients, and being part of a close-knit team that truly cares about pets and the people who love them.

About the Role:

As our CCS Manager, you’ll be a key part of our hospital team. You’ll work closely with our Chief of Staff while setting the tone for great client service. This is a hands-on role—you’ll spend time at the front desk supporting clients while also guiding, training, and supporting the Client Care Specialist team to help everyone succeed.

What You’ll Do:

• Set the standard for friendly, thoughtful client and patient care
• Greet clients and serve as one of the first faces they see when they walk through our doors
• Act as a main point of contact for vendors
• Be responsible for key administrative tasks
• Train, schedule, coach, and support the Client Care Specialist team
• Mentor team members and provide feedback to help them grow and stay consistent
• Oversee client communication to keep the day running smoothly
• Stay organized and keep projects and administrative work on track
• Help create a positive, respectful, and team-oriented work environment

Skills and Experience Needed:

• At least 1 year of experience managing a team of 3 or more people
• At least 2 years of higher level customer service experience , preferably in a veterinary or medical setting
• Someone who communicates clearly , stays organized , and leads by example
• A positive, professional attitude and a genuine love for helping clients
• Someone who is reliable , has good time-management skills , and maintains a focus on detail
• A commitment to TVC’s values, mission, and team culture

Compensation and Benefits:

• $18–$20 per hour, depending on experience
• Paid vacation, sick time, holidays, and wellness time
• Matching retirement plan
• Health insurances
• Pet care benefits

If you’re a people-focused leader who enjoys a busy, rewarding environment and wants to make a difference every day, we’d love to meet you.

How to Apply:

If you are interested in making a real difference to the clients, pets and staff of Total Veterinary Care and have the skills, experience and drive to be successful in this role, we want to speak with you! Please submit your up-to-date resume and answer any questions associated with the application process. We will be in touch within 2 days of receiving your application.