Dir - Sales Operations

POSITION SUMMARY

The Director – Sales Operations role improves the efficiency and effectiveness of our sales team through data analysis and visualization. This includes planning, reporting, quota setting and management, sales process optimization, sales job design, sales training, sales program implementation, sales compensation design and administration.

JOB RESPONSIBILITIES

• Administers, coordinates and reports on bookings forecast using existing internal processes, methodology and automation and forecasting tools; drives adoption of forecasting tools and dashboards.
• Acts as the escalation point for the deal desk function for an inside sales team, reviewing and working with peers, sales managers and internal resources to ensure quotes/orders meet operational and compliance requirements.
• Drives standards of performance and specific actions that drive sales activities that are consistent with success criteria of the sales organization; tracks and reports on these activities on a periodic basis.
• Participates in driving sales team readiness.
• Manages compliance of the non-standard transactions process; tracks quarterly metrics on average discounts, non-standard exceptions etc., and recommends action items to improve these metrics.
• Participates in month-end and quarter-end close process to facilitate tracking of outstanding purchase orders, ensuring accurate forecasting, orders compliance, bookings reports, etc.
• Takes responsibility for all facets of sales planning, quarterly business review meetings, forecasting, deal structuring & reporting for board of directors.
• Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.
• Additional duties as assigned

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s Degree in Business Administration or related field
• Advanced degree (MBA, Master’s) preferred
• 10+ years progressive selling experience; or equivalent combination of education and experience
• 8+ years in a leadership role
• Routine travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; and talk, hear and see.
• Regularly/Occasionally lift and/or move up to 10 pounds.
* Reasonable accommodations may be made to enable individuals to perform the essential functions.

Matthews Memorialization is a leader in the memorialization industry, committed to supporting customer business growth and helping families transition from grieving to remembrance. We achieve this by delivering products of exceptional craftsmanship along with value‑driven programs and services. Matthews Memorialization is a Matthews International (MATW) company.

Matthews International is an Equal Opportunity Employer.
All employment decisions are based on qualifications, merit, and business needs.

We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable federal, state, or local laws.

Minorities/Women/Veterans/Disabled are encouraged to apply.

If you require a reasonable accommodation to complete the application process, please contact our Human Resources team.