Customer Experience Coordinator

Job Description

Job Description

Description:

About Us:

Coastal Care Partners is a nurse-led home care and healthcare company proudly serving families across Georgia and South Carolina. We are committed to providing high-quality, compassionate care and an exceptional experience for every client we serve. Our team-first culture values communication, accountability, and a shared passion for helping others.

Position Overview:

We are seeking a warm, organized, and detail-oriented Customer Experience Coordinator to join our Home Care division. This person will play a key role in ensuring our clients and their families have a seamless, personalized, and consistently positive experience with Coastal Care Partners. From confirming caregiver schedules to addressing concerns, this person will be the heart of client support and satisfaction.

Key Responsibilities:

• Serve as a primary point of contact for home care clients and families
  
• Ensure caregiver schedules align with client needs and preferences
  
• Coordinate with scheduling and recruiting teams to assign the right caregivers to the right clients
  
• Proactively check in with clients to ensure satisfaction and quickly address any concerns
  
• Manage care transitions and updates, including changes in client condition or care plan
  
• Maintain accurate client records and communication notes in the system
  
• Support the onboarding of new clients and help create personalized care experiences
  
• Collaborate closely with caregivers and internal teams to ensure quality and consistency

What We’re Looking For:

• Excellent interpersonal and communication skills—compassionate, patient, and a great listener
  
• Strong organizational skills and attention to detail
  
• Experience in customer service, home care, healthcare, or a related field
  
• Ability to juggle multiple tasks and stay calm under pressure
  
• A team player who thrives in a fast-paced, people-focused environment
  
• Comfortable with scheduling tools, databases, and phone-based communication
  

Bonus If You Have:

• Previous experience working in a home care or senior care setting
  
• Knowledge of scheduling systems (e.g., ClearCare/WellSky or similar platforms)
  
• A background in nursing, care coordination, or case management
  

Location:
Savannah, GA (in-office)

Schedule:
Full-time | Monday–Friday | Occasional on-call or after-hours support as needed

Compensation:
Competitive salary based on experience
Benefits package, PTO, and opportunities for growth