Senior Manager, Workforce Management
- Support final system configuration, validation, and readiness for UKG Pro WFM
- Participate in UAT; identify defects, gaps, and operational risks
- Act as liaison between implementation teams and hotel operations
- Engage hotel leadership to validate workflows and ensure operational fit
- Translate system functionality into actionable operating practices
- Build alignment and adoption across hotel and regional leadership
- Influence stakeholders without direct authority
- Support change management, training, and readiness activities
- Identify and mitigate adoption risks and resistance
- Enable workforce strategies balancing productivity, service, and experience
- Improve forecasting, scheduling, and staffing practices
- Promote data-driven decision making across hotel team
- Hotel operations leadership experience (e.g., Hotel Manager, Director of Operations)
- Strong knowledge of labor management, scheduling, and service delivery
- Experience balancing productivity with guest and employee outcomes
- Ability to influence in a matrixed organization
- Strong communication and stakeholder engagement skills
- Workforce management systems (e.g., UKG or similar)
- Operational expertise in hotel environments
- Strategic thinking with execution focus
- Stakeholder engagement and influencing without authority
- Problem solving in complex environments
- Change leadership and adaptability
- Experience with large-scale implementation or transformation programs
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